THIS POLICY (“POLICY”) EXPLAINS THE PRIVACY PRACTICES FOR THE WEBSITE OPERATED BY IVR TECHNOLOGY GROUP LLC, A NEW YORK CORPORATION REGISTERED TO DO BUSINESS IN NEW YORK (“IVR TECHNOLOGY GROUP LLC”), ACCESSIBLE AT HTTP://WWW.IVRTECHGROUP.COM (THE “IVR TECHNOLOGY GROUP LLC WEBSITE”) AND THE COMMUNICATIONS AND RELATED SERVICES OFFERED ON OR THROUGH THE IVR TECHNOLOGY GROUP LLC WEBSITE (THE “SERVICE”), UNLESS A CONTRARY POLICY IS EXPRESSLY STATED BY IVR TECHNOLOGY GROUP LLC TO APPLY.
THIS POLICY APPLIES TO ALL USERS OF THE SERVICE OR THE IVR TECHNOLOGY GROUP LLC WEBSITE, WHETHER OR NOT YOU CLICK “I AGREE” THROUGH ANY REGISTRATION OR ACCESS PROCESS AT THE IVR TECHNOLOGY GROUP LLC WEBSITE AND WHETHER OR NOT YOU ARE THE REGISTERED HOLDER OF AN IVR TECHNOLOGY GROUP LLC ACCOUNT (A “MEMBER”) OR ANOTHER USER THEREOF. IF YOU DO NOT AGREE, PLEASE DO NOT ATTEMPT TO USE OR ACCESS THE SERVICE OR THE IVR TECHNOLOGY GROUP LLC WEBSITE.
Questions and concerns regarding this Policy should be submitted via the Customer Support form at http://IVR TECHNOLOGY GROUP LLC.com/contact or by telephone at 1-716-250-2800.
IVR TECHNOLOGY GROUP LLC respects your privacy. Any information you give us is held with care and security, and will only be used as described in this Policy or otherwise with your consent.
Subscription Registration and Membership; Information Collected
In order to access the Service, you may be required to first become a Member and complete one or several registration forms. During registration (and possibly thereafter) you may be asked to give your name, a contact telephone number used to identify you, a PIN or password, your postal address, e-mail address, and other contact or identifying information. IVR TECHNOLOGY GROUP LLC may also ask for other information required to provide the Service, such as your business name, information pertaining to demographic characteristics such as your age, technology or communications services purchasing preferences, or how you found IVR TECHNOLOGY GROUP LLC. Information may also be collected by your presence on the IVR TECHNOLOGY GROUP LLC Website, even if you have not registered or subscribed to any Service.
Generally, this information falls into one of four categories: (1) “Personal Information,” such as your name and e-mail address, which can be used to personally identify or contact you (or to confirm your identity in the case of user IDs and passwords), (2) “Billing Information,” such as your credit card information and billing address, which is a subset of Personal Information and which we may use to bill you for the Service, (3) “Usage Information” such as your IP address, Service plan choices, Service usage levels, calling history, your click patterns on the IVR TECHNOLOGY GROUP LLC Website, and other information indicative of your use of the Service or the IVR TECHNOLOGY GROUP LLC Website, and (4) “Anonymous Information” which can be aggregated across users and then used to determine the demographics, habits, preferences, or statistical characteristics of the IVR TECHNOLOGY GROUP LLC Website users or subscribers to the Service, but which cannot be used to identify you or your specific Service usage history. Anonymous Information may include portions of Personal Information and Usage Information which have been decoupled from any identifying information and aggregated with that of other Service or IVR TECHNOLOGY GROUP LLC Website users.
How Information Is Used
IVR TECHNOLOGY GROUP LLC will use your Personal Information as follows: (1) to regulate access to the Service and the IVR TECHNOLOGY GROUP LLC Website and its features (such as requiring passwords to access certain services); (2) to personalize and enhance your experience when visiting the IVR TECHNOLOGY GROUP LLC Website; (3) to promote to you IVR TECHNOLOGY GROUP LLC or IVR TECHNOLOGY GROUP LLC endorsed products or services (including contacting you by e-mail); (4) to assist our partners and sponsors in promoting to you their products or services (including contacting you by e-mail), provided that third party promotions are provided on a “blind” basis, such that only IVR TECHNOLOGY GROUP LLC will have access to your Personal Information and provided also that you may opt-out of receiving promotions from us or such third parties during the registration process, and (5) for other internal or administrative purposes consistent with our mission of providing our Members with the highest quality Services in a secure manner.
We will use your Billing and Usage Information to bill you for the Service and to provide you with technical and billing support. To the extent that Usage Information includes stored telephone number lists you generate or compile by using the Service, we do not provide such lists to third parties except as necessary to complete telephone calls you initiate by switching calls to our carriers (which typically includes providing both caller ID information and the target phone number). We will, however, validate the accuracy and format of individual telephone numbers and may also store and provide, for the benefit of all IVR TECHNOLOGY GROUP LLC clients, information pertaining to the success, failure, or other results of calling certain numbers (or similar information): for example, if a call generates a response that a line is no longer active, or if we detect that the line is used by a fax machine, we may store and utilize such information to advise clients when they attempt to initiate a call to the same number, but access to such information is on an anonymous basis from the standpoint of identifying users who have initiated calls to such numbers.
We will use Anonymous Information to optimize our marketing and product development efforts (such as keyword advertising purchases and search engine optimization), to determine the success of our marketing campaigns, to provide demographic information to sponsors, advertisers and partners, and other relevant commercial purposes. We may also provide Anonymous Information to our sponsors, advertisers and partners so that they may track the success of their advertising and promotional efforts, for example, to determine the demographic attributes and use preferences of visitors to pages in the IVR TECHNOLOGY GROUP LLC website that feature their products or services.
IVR TECHNOLOGY GROUP LLC may use third party providers and subcontractors for the Services or any feature offered on the IVR TECHNOLOGY GROUP LLC Website. Service through these providers may necessarily include providing them with some or all of your Personal Information, Billing Information (for credit card processing, collections, and related matters), and your Usage Information (for subcontracted Service, but typically on an anonymous basis), but we will use diligent efforts to restrict use of this Information by these third parties to the purpose of providing the specific IVR TECHNOLOGY GROUP LLC feature, function or service for which the third party has been engaged. Additionally, IVR TECHNOLOGY GROUP LLC may share your Information with parents and affiliates under its control or common control, subject to the same restrictions described in this Policy.
In addition, IVR TECHNOLOGY GROUP LLC specifically reserves the right, to the maximum extent permitted by law, to use or disclose any Information (a) for the purposes of enforcing our user agreements, use policies and the like or (b) when requested by law enforcement agencies (whether or not under subpoena), if we reasonably suspect a violation of our user agreements or use policies or any applicable law.
How Information is Stored; Security
IVR TECHNOLOGY GROUP LLC has appropriate technical and organizational security measures in place to reasonably protect against the loss, misuse and alteration of user data under our control. For example, we use appropriate encryption for payment card transactions when we bill you for the Service, and we impose strict rules on IVR TECHNOLOGY GROUP LLC employees who have access either to the databases that store member information or to the servers that host our services. While we cannot guarantee that loss, misuse or alteration of data will not occur, we make diligent efforts to prevent such unfortunate occurrences.
Please note that information or data (including Usage Information and data you collect through the Service), other than Billing Information, cannot practicably be stored in a manner which is PCI (payment card industry) or HIPAA (healthcare patient confidentiality and security) compliant. Accordingly, other than the Billing Information which we specifically request, we do not recommend that you use the service to collect or store any sensitive financial, payment, or personal information, and we cannot be responsible in any manner if you do so.
Additionally, we strongly recommend that you keep all of your user information, such as account IDs, passwords, and other sensitive information secret and not disclose such information to anyone else. We cannot be responsible for any use of this information should you disclose it to anyone else, or for the use or distribution of any of your information or data stored on the IVR TECHNOLOGY GROUP LLC Website or with the Service if it is obtained via use of your account ID or password. Please note that IVR TECHNOLOGY GROUP LLC will never email you to “phish” for (attempt to convince you to disclose) your username or password.
Use of “Cookies,” Web Beacons, and Log Files
Similarly, IVR TECHNOLOGY GROUP LLC, its advertisers and partners may also use “web beacons” (small image files which are used to track presence on web pages and surfing patterns) in a similar fashion to cookies, except that web beacons do not store any personal information on your computer. We may also use web beacons or similar technology to track clicks from our newsletters and the like.
Finally, servers owned or controlled by IVR TECHNOLOGY GROUP LLC will log each website visitors’ IP address, browser type, referring and exiting URLs, and other statistical and technical information. Except for policy, agreement, and law enforcement purposes, IVR TECHNOLOGY GROUP LLC will treat this as Anonymous Information.
Surveys and Contests
From time-to-time IVR TECHNOLOGY GROUP LLC may request information via surveys or contests. Participation in these surveys or contests is completely voluntary and you have a choice whether or not to disclose this information. In addition to any use of information described in this Policy, information collected during surveys and contests will be used for the purposes specified on the forms on which it is collected.
Posted Information and Content; Use of Community Features
To the extent you post any content on the IVR TECHNOLOGY GROUP LLC Website or participate in any forum, chat, message board, or any other interactive or community service or feature on the website, all of the information contained in your submission or communications will become published public information and IVR TECHNOLOGY GROUP LLC will not have any control over the use of such information by users and third parties with access to that information. IVR TECHNOLOGY GROUP LLC reserves the right to use all of such information at its discretion without restriction.
Additional privacy policies and other terms may apply to use of any community or interactive feature or service available through the IVR TECHNOLOGY GROUP LLC Website or otherwise provided by IVR TECHNOLOGY GROUP LLC. Please check the pages containing those features and services for more information.
Please note that all information collected or provided may be transferred or assigned by IVR TECHNOLOGY GROUP LLC in conjunction with a merger or the sale of all or a portion of the IVR TECHNOLOGY GROUP LLC business (or similar event).
The IVR TECHNOLOGY GROUP LLC Website contains links to third party websites and advertisements leading to promotions of third party products and services. IVR TECHNOLOGY GROUP LLC is not responsible for the privacy practices of such other websites. We encourage our users to be aware when they leave our website and to read the privacy statements of each website that collects personally identifiable information. This Policy applies solely to information collected by the IVR TECHNOLOGY GROUP LLC Website and other websites operated or controlled by IVR TECHNOLOGY GROUP LLC, and not any third party website.
The IVR TECHNOLOGY GROUP LLC Website and the Service are not intended for use by children or minors. We ask that children and minors not use the website or the Service without their parents’ guidance and only after their parents have fully reviewed the terms applicable to such use, including the contents of this Policy.
If you do not agree with any such changes, or if you no longer wish to be subject to this Policy, you may contact IVR TECHNOLOGY GROUP LLC (see above and also the Terms of Service) to cancel your account, and upon complete payment of any amounts due and owing under your account (or the account you use) for IVR TECHNOLOGY GROUP LLC service, IVR TECHNOLOGY GROUP LLC will use diligent efforts to delete your Personal and Billing Information.
The terms contained in this Policy are subordinate to any contrary terms contained in any express user or membership agreement between a user and IVR TECHNOLOGY GROUP LLC or to any express written agreement containing the signatures of authorized representatives of both parties.
IVR TECHNOLOGY GROUP LLC’s liability from or arising out of this Policy or any breach thereof is subject to the general limits of liability stated in the IVR TECHNOLOGY GROUP LLC Terms of Service.
General Contact Information
Business Name: IVR TECHNOLOGY GROUP LLC
Address: 2350 N Forest Rd. Suite #35B
State: Getzville, NY
Website URL: IVRTECHGROUP.com
Website E‐mail: support@IVRTECHGROUP.com