Save time with Voice Broadcast Messaging

What would you do with an additional five hours per week of employee time? What about ten additional hours? This is no pipe‐dream. Save your employees time by automating certain tasks. Then, you can free up the time of your staff so that they can focus on essential projects.

Here are 5 ways to save your employees time with Voice Broadcast Messaging:

 Automated Reminder Calls: A host of businesses need to meet with customers at a certain time at a certain place. This is what appointments are for. But if you’re devoting hours of staff time per week to reminding customers of their appointments, you should know that there’s a better way. Automate this process with a personalized message that includes customer name, appointment date and time, and other relevant information.

 Automated Accounts Receivable: How many calls are you making to each customer to remind him of his outstanding balance? How many customers need to be reminded of their balances? Imagine how much time you’ll save by automating your accounts receivable via a simple voice broadcasting system.

 Lab and Other Results: What do you need to communicate to your customers? If you’re in healthcare, you need to share lab results. You can automate information to your customers, no matter what information they need, saving the time of your staff.

 Call Routing: What happens when a customer calls you? Instead of devoting staff‐time to handle simple processing calls, set up a virtual call center to route incoming calls to the best possible destination. You can even set up a simple IVR menu to ask pre‐qualifying questions to ensure that an automated call center is just as effective as having people answer all calls.

 Store Locator: If you have multiple store locations, a simple routing feature can send callers to the franchise they’re looking for without requiring the intervention of your staff. With these simple and easily implemented solutions, the only question is what projects you’ll have your staff handle now that you’ve saved hours off their weekly work load.

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Mike Byrne

Mike Byrne

As IVR Technology Group’s Chief Executive Officer, Mike is intimately involved in the day-to-day operations and is focused on the company’s strategic vision, initiatives, and in leading the company’s product development and overall strategy.

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