We’re excited to announce that IVR Technology Group, a secure voice and text application service provider, has won an amazing award! Thank you to The Professional Association for Customer Engagement (PACE) for recognizing us for our work in IVR/Speech Analytics by awarding our group with the CXE Award for Innovation.

The award is given to a company that provides products, services and/or solutions that greatly enhance and improve the customer experience.

Considering that it is our company’s mission to make other people’s lives easier, we couldn’t be prouder to have our efforts be so widely noticed.

John Crouthamel, one of our EVPs accepted this award on our behalf. Here’s what John had to say:

PACE CXE Award“IVR Technology Group is very excited to have received this recognition for our work in providing innovative technology applications, with a human touch! A major part of our focus as a company has been to develop professional communication tools that allow users to interact via their preferred method, whether it’s voice, text or even email messaging. This approach benefits our customers by enabling them to reach their customers more effectively. We’d like to thank PACE for the honor and for recognizing our work in what we consider to be a very important use of technology in support of excellence in customer support.”

For more information on IVR Tech, please give our team of  experts a call today: 800-438-1709 or 716-250-2800. You can also fill out our contact form or e-mail us & we’ll be in touch as soon as we can.

For more IVR Tech Awards

And here’s some of the brains behind our award-winning solutions:

IVR Tech Team Pic From left to right: Karthic Raghupathi (Director, Software Engineering), Matthew Castronova (SVP, Customer Experience), Ron Kotlik (Senior Software Engineer), Yan Wang (Software Engineer), Akash Desai (President), Jesse Becker (Director, IT), Frank Faso (Technical Support Specialist), Eric Lee (Chief Technology Officer).

 

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Kristen S

Kristen S

Kristen is responsible for managing all of IVR’s marketing efforts, including all of our digital media, managing partner relationships, driving leads and generating interest in our products and services.
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