Director of Information Technology
Number of years with IVR Tech: 4
Past professional experience
I have worked in the IT industry for over 14 years, 11 of which have been in higher education. I have held various jobs in the IT industry (helpdesk, PC support, telecommunications, server systems Administrations, Network Administration, and IT Management).
While I have over 121 credit hours, I only completed an Associate’s degree. This was mainly due to my career taking me from one college to another. Each college only allows you to transfer in so many credits.
Primarily, I am responsible for the health and integrity of our 30 network subnets and 83 (and growing) server systems. I am also responsible for maintaining an inventory of over 5,500 phone numbers across multiple carriers. When I am not working on our tech, I provide consulting and other managed IT services to several of our customers.
While I excel at IT consulting and project management, I mostly enjoy being involved in the actual implementations. This may be anything from setting up a new piece of network equipment to setting up a new stack of server systems.
Favorite part of working at IVR Tech
The team. The best part of my job is the people I work with. I look forward to seeing the team every day when I come into the office.
One piece of tech advice you can share
IT security is never a completed task. New threats and vulnerabilities come out every day. Securing your IT infrastructure will always be a task “in progress.”
Fun fact about you
I am very meticulous and I am unable to focus on just a single task. Somehow the combination of the two allows me to be a super multi-tasker and every task is completed well. Those who work with me are use to me having 40+ applications windows open with me rapidly switching between each.
Thoughts on the Net Neutrality
Net Neutrality has been a hot subject recently on many of the news feed. The original concept referred to allow equal transport rights for all services traversing the Internet. However, recent FCC rules are now allowing ISPs to charge entities for faster and larger bandwidth delivery or “Fast Lane.” There are already several news articles stating that Netflix has agreed to pay Comcast and Verizon for better bandwidth services.
This means there are two ways to provide faster deliver of your services. One, as stated earlier, is to pay your ISP a premium for faster delivery of services. The other is to peer with each major ISP provider so that you have direct transport access to the network that your customers are on. While this is not a major issue for large companies like Amazon, Netflix, etc., it may grow to become an issue for small business. These businesses may not have the budget to pay for service delivery premiums or to co-locate their services on multiple Internet service providers. This could grow into an issue where large organization receive great quality of service while small businesses start seeing their services get shaped and degraded to make room for those who are paying premiums.
One of the best news articles can be found at: http://www.wired.com/2014/06/net_neutrality_missing/
Latest posts by Kristen S (see all)
- Self Storage Marketing And Lead Generation - September 3, 2015
- IVR Technology Group’s Pay by Phone Achieves PCI Level 1 Compliance – Highest Compliance Level for Service Providers - September 2, 2015
- Self Storage: Easiest Way To Collect Rent - August 27, 2015
- Utility Companies: How To Reduce Late Payments - August 21, 2015
- IVR Technology Group: On Fast Track To Success! - August 14, 2015