There has been a dramatic increase in global health care in the last 35 years. The United States spends more on healthcare than any other country. Yet, the US ranks last among peer countries in healthcare outcomes. A lower life expectancy, lower infant mortality rate, and higher rate of obesity show that the US is clearly not getting a return on this investment. How much one spends on their health is negligible compared to proper communication.
The New England Journal of Medicine noted another trend, almost 20 percent who are discharged from a hospital are readmitted within 30 days. Research shows that a major cause of this phenomenon is quite simply poor follow-up. When patients don’t understand how to properly follow through with treatment, it can lead to a lack of motivation and long term complications.
When patients are educated, supported, and motivated on proper treatment it can relieve symptoms and reduce the chance of long-term complications. To achieve this, health care needs to be more patient-centered.
Improve the ROI on healthcare
The IOM (Institute of Medicine) defines patient-centered care as: “Providing care that is respectful of and responsive to individual patient preferences, needs, and values, and ensuring that patient values guide all clinical decisions.” Improving the quality of the doctor-patient relationship leads to a greater improvement in their patients’ clinical outcomes and satisfaction rates. That’s because patients feel empowered and take ownership of their own health. Thus, they will be more likely to comply with their treatment. Medical practices are quickly understanding that they need to leverage technology to help automate and cut communication costs. At IVR Technology, we are seeing a lot of demand from our healthcare clients to build effective solutions.
- Inbound IVR Systems
This allows patients to be properly routed and can help provide guidance by educating patients on their treatment. While an automated system can provide only so much information, visual IVR allows patients to see what needs to be done and can improve overall understanding.
- Outbound IVR systems
Outbound voice and text applications that engage patients with medication adherence calls or a quick health survey. When a patient calls to schedule an appointment, the IVR can ask them to take a 20-question health assessment survey. This survey can by sent via a text link to their smartphone.
- Text Applications
Communicating time-sensitive information, such as appointment reminders, via text notifications. Missed appointments are costly for a practice, and patients. This solution easily benefits both. Patients can also pay for treatments with a secure pay-by-text application.
IVR Technology is fundamentally in the business of helping our clients improve customer experiences over the phone. We do this by building and hosting secure voice and text applications. We have built over 2500+ solutions ranging from patient sat surveys to phone payment solutions to corporate IVR voting systems. Our clients range from small and mid-size enterprises to Fortune 500 organizations and the federal government.
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