It is said that necessity is the mother of invention.

Companies needed to have a more reliable and secure method of accepting payments from customers. This led to the development of solutions that make it easy and convenient for customers to make payments. 

A recent survey noted that 28% of mobile phone users have made a mobile payment in the past year.

However it’s a 127% increase from the number of users that have made such a payment just 5 years ago; that number continues to grow. Our pay by phone solution has the ability to boost mobile payments for businesses.
With PayIT, customers can have the ability to pay either by phone call or by text. Customers benefit because they can pay their bill without waiting in line, running to the post office or wondering if their check got lost in the mail. Best of all payments are securely handled in a PCI compliant environment. Best of all PayIT doesn’t require a smartphone. Payments can be made from any type of mobile phone, or even a landline.

An IVR payment solution can be taken to the next level when combined with an outbound notification service. Customers will know a payment has gone through when they receive a receipt delivered by SMS right to their mobile phone.

Want to curb a customer’s habit of making late payments? Outbound notifications allow customers to receive a reminder that a payment is due soon and minimizes the chances of late payments occurring. The Seventh Annual Billing Household Survey from Fiserv recently showed that 66 million online households are interested receiving such notifications, and 77% percent of respondents interested in receiving alerts believe that it would improve their overall customer satisfaction. 

Businesses benefit because an IVR phone payment solution allows payments to be verified within minutes, rather than within days. Finally, businesses can benefit by allowing staff members to be dedicated to other tasks. IVR payment solutions also benefit businesses by allowing the window for payments to be 24/7.

When a customer can make a quick payment without even having to speak with a customer service agent this will boost mobile payments made overall.

A pay by phone system, however, is more than just a convenient bill pay method. It’s an innovation that allows your company’s goods and services to be paid for within a few simple steps. Introducing new, on-the-go ways to pay is an absolute necessity for every business.

A pay by phone system, however, is more than just a convenient bill pay method. It’s an innovation that allows your company’s goods and services to be paid for within a few simple steps. Introducing new, on-the-go ways to pay is an absolute necessity for every business.

Touch screen mobile phone with streaming imagesTake Taxify as an example. Taxify, an Estonia-based company, recently released an app that allows customers to order and pay for a taxi within in a single user interface. As such, it became the first app in the world that allows for the mobile billing of a taxi ride. This means that Taxify customers can use their phone to not call a cab, they can also use it to pay for the cab ride.

Taxify customers still have the option to pay with cash or credit card. However, as proof of this “new ways to pay” trend, hundreds of people took advantage of the new payment option on the weekend it debuted.

Pay by phone applications make other mundane tasks easier to deal with as well. 

Traffic tickets: Some states, like New York, allow people to schedule a hearing or pay for a ticket by phone.

The DMV: States like California allow people to make appointments, request forms, and renew their vehicle registration over the phone. (If a pay by phone app can make dealing with the DMV a more pleasant experience, isn’t it something you want for your customers?)

It’s easy to see the benefits of a pay by phone system, such as PayIT. Our system allows your customers to make a payment and check their balance. We also offer the option to send text notifications to notify your customers of special offers, or remind them a payment is due.

 

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Andrew F

Andrew F

Andrew is responsible for generating and delivering reports for our customers. His professional experience in customer relations allows him to identify and analyze customer issues with proficiency. Combined with his expertise in GIS Analysis, he creates presentations that allow our customers to see opportunities for growth.

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