Industry Specific IVR Applications

Below are some of the industry solutions that IVR Technology Group can offer to help your company

Automobile Dealers

• Factory Recall Notification
• Warranty Service Notifications
• Customer Satisfaction Surveys

Banking and Finance

• Posting of current interest rates and terms
• Real time account balances information
• Automated loan applications

Business Productivity

• Product order placement and status
• Help desk inquiries
• System or software upgrade information
• New product introductions
• Billing inquiries
• Inventory status
• Technical support
• Telephone call routing
• Account balance
• Labor hours reporting

Cable Companies

• New orders
• Subscription and programming rate information
• Service interception problem status
• Billing inquiries
• Past due account information
• Last payment received
• Programming and special features information
• Account balances

Educational Institutions

• Crisis communications: disasters, weather shutdowns
• Absentee notification
• Talking grades
• Homework hotline
• School bulletin board
• Staff voicemail

Government Agencies

• Environmental issues surveying
• Emergency notification

Healthcare Organizations

• Payment tracking
• Claims processing and billing
• Admittance and discharge records
• Inventory reports
• Office locations and operating hours
• Change of address
• Routing of callers to specific personnel

Help Desk Services

• On-line problem resolution/terminal reboots
• Problem reporting
• Service representative inquiries on customer profile
• General system information
• Problem status
• After hours service
• Remote dispatch
• Initiate trouble ticket
• System availability
• System outage announcements
• Preliminary diagnostics
• Trouble ticket resolution via fax response
• Help desk call logs and statistics reports

Human Resource Departments

• Benefits and pension plan information
• Pension, 401K and stock-purchase
• account servicing
• Employment application information
• Training course scheduling and sign-up
• Employee communications
• Schedule interview appointments
• Personnel record auditing and tracking
• Payroll inquiries

Information Providers

• Subscription fulfillment
• Merchandise ordering
• Entertainment inquiries
• Fund raising
• Locator services
• Sports information
• General information services
• Membership renewal
• Rate information
• Classified ad responses

Insurance Companies

• Property, casualty and life policy
• inquiries
• Coverage verification
• Claim reporting and status
• Portfolio and policy valuation
• Address changes
• Billing inquiries
• Plans and premium inquiry
• Loan payoffs
• Agent sales contest inquiry
• Agent motivation and product
• information messages
• Agent bonuses, commissions and benefits

Law Enforcement

• Crime watch awareness
• Anonymous tip line
• Benefit Associations

Order Entry Companies

• Order entry and order status
• Purchase order and work order processing
• Shipping status
• Billing information
• Inventory control
• Product specifications
• Price quoting/trade discounts
• New product announcements
• Special purchase announcements
• Historical account data
• Dispatching
• Scheduling

Retail Businesses

• Account balances
• Product availability
• Catalog services – Telephone order entry
• Store locations and hours of operation
• Customer address verification
• Employee benefit information
• Credit card information
• Job applicant inquiries
• Credit limits
• Employee scheduling
• Credit card verification

Theaters

• Film times and information
• Ticket pre-purchase
• Directions
• Credit card verification

Telecom Companies

• Directory assistance call completion
• Phone service disconnect and reconnect
• Customer service inquiries
• Collect call verification and announcement
• Credit card calling and card verification
• OutDial for service reinstatement notification
• Emergency service notification