Call Center

IVR Technology Group offers a wide variety of valuable IVR applications for Call Center’s, including:

Auto-Attendant: Many of our customers use a voice-driven auto-attendant to answer their main office and store numbers. A voice-driven auto-attendant lets callers connect with the desired party simply by speaking the name of the person, store, or department they want to reach.

Call Center Automation: Enterprises are increasingly looking to reduce the cost of customer service and support centers via automation or by moving agents off-shore. IVR call center automation applications can deliver cost reductions that even surpass savings from off-shore operations.

Telephone Surveys: Call centers with a focus on customer service and support excellence use telephone survey applications to automatically survey customers by phone after orders, installations, and on-site repair services have been performed.

Bill Reminders and Collections: Call centers supporting post-paid products and services use our IVR payment solution to place automatic bill reminder calls to customers both before and after their bills are due, reducing call costs as well as past due accounts receivable overhead with almost zero incremental cost.

Custom IVR: Let our development team design the IVR system that fits with your business. With over 15 years of dedication to the industry, IVR Technology Group has been there alongside the advancements in data delivery. We are proud to support unlimited possibilities for your business.