FAQ Hosted Contact Center

I’m not really a contact center. Can I still benefit from HCC?  

  • Do you have 2+ staff members using the phone?
  • Do you regularly speak with your customers on the phone?
  • Do you coordinate regular, on-going phone call campaigns?

If you answered yes to any of the questions above, you can benefit from an HCC.

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Why is a HCC important to my business?

Second to the quality of the staff servicing your calls, your ability to effectively manage your customers’ experiences is the most critical component in determining success or failure.

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What is a Hosted Contact Center Exactly?

A hosted contact center allows your business to manage incoming and/or outgoing phone calls. Inbound ACD, predictive outbound, call routing, call scripting, comprehensive reporting & measurement and call recording allow you to improve your staff’s interactions and meets your customers’ needs. Our cloud-based system puts all of this at your fingertips; all you need is a computer and an Internet connection. No expensive hardware or support staff needed.

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What are some more major benefits of a HCC?

  • No programming
  • No minimum # of stations
  • On-call help desk
  • Ongoing training & support
  • 24/7 access to call recordings
  • Create campaign schedules
  • Create personalized messages
  • Agent skill set routing
  • Comprehensive reporting
  • Accessible from anywhere

 

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Is it a HCC cost effective?

Our systems are incredibly cost effective & can be scaled to meet your businesses’ exact needs. It’s more than telephony equipment, it’s an investment into your customer experience. Improved interactions coupled with comprehensive reporting create unparalleled support.

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Why Do I Need a Hosted Contact Center?

Hosting your contact center in the cloud saves you money. You’ll experience reduced hardware costs & eliminate the need for long-term equipment lease. You’ll only pay for what you use, so you can add or remove staff as necessary. Updates are automatic and, because they can be deployed remotely, there’s no maintenance fee. IVR Tech doesn’t force a long-term agreement, but provides support 24/7. We can help you as long as you have a computer & an Internet connection.

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How long does it take to get a HCC going?

Give us a week, and we’ll have you up and running.

It takes about 3 days for initial set up and training and a few more for you to get comfortable with the system. We’ll be available 24/7 for ongoing training and support as long as you’re our customer. Our success is tied to your success.

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