Enterprise IVR Solutions – VXML

ITG provides Cisco based IVR platform based on industrial standard Voice XML (VXML) version 2.0 & 2.1 to less cost conscious customers who prefer Cisco solutions, with either hosted and premise-based deployments.

Cisco’s VXML platform starts with Cisco Unified Border Elements (CUBE) and Customer Voice Portal (CVP) servers, with optional integration with Automated Speech Recognition (ASR) & Text to Speech (TTS) engines using industrial standard MRCP v2 protocol, as well as Cisco’s call center solutions via proprietary protocols.

Cisco’s IVR platform is highly scalable, robust & resilient, and has won great reputations throughout the industry.

ITG has been qualified & licensed by Cisco with the latest version of CVP development environment, supported by Unified Communications Software Subscription (UCSS) contract.

We also have Cisco certified networking & development staff to support the enterprise solution in customized IVR development, deployment & support.

Call us to learn more about VXML at 800-438-1709/716-250-2800