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Can Your Business Benefit From Voice Broadcasting?

Can Your Business Benefit From Voice Broadcasting?

What is Voice Broadcasting? Voice broadcasting is a mass communication technique that started in the 1990’s. It's purpose is to broadcast telephone messages to hundreds or thousands of call recipients at once. This technology has both commercial and community...

How To Accelerate Accounts Receivable In a Utility Company

How To Accelerate Accounts Receivable In a Utility Company

The other day, I forgot to take care of the electric bill on the due date. I came home from work and saw the statement on the kitchen table so I would be sure not to forget it. Fortunately, the company that handles my electricity must have been feeling a rare moment...

10 Simple Ways IVR Systems Are Used In The Insurance Industry

10 Simple Ways IVR Systems Are Used In The Insurance Industry

According to a recent report from CCC Information Services, communications technology is the driving force of change for the insurance industry. If you're customer is wondering how they can get a new policy, or how a repair can be completed faster, an IVR Systems...

How To Handle Inbound Calls In A Financial Institution

How To Handle Inbound Calls In A Financial Institution

IVR Software enables callers to get information about their account at any time, contact customer service, or even make a payment. Because customers will come calling, this is usually a staple for the phone line of most businesses.  Yet, is it worth the investment for...

How to Increase Feedback in an Automated Phone Survey

How to Increase Feedback in an Automated Phone Survey

Every good business understands the importance of market research. One way to obtain feedback from your customers is to hear what they think about the quality of customer service. Yet, how can an automated phone survey be conducted? For example, a contact center can...

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