Last night I caught a wild puck. Typical of most arctic-inhabiting Western New Yorkers, I like myself a good hockey game. Keep in mind however, I am no athlete…at all. Together with my husband and our three boys at the end of the 2nd period, a frozen (and terribly misguided) puck landed in my hand. Within the stunned silence of those first few seconds, I looked at my 4 year old sitting next to me and my 1 year old eating a banana on my lap.

Maybe it’s the mom in me, but my mind went there. I pictured one of my kids getting hurt and the panic I would feel making the right choices for medical care as we were two hours away from our regular pediatrician. How would our pediatrician be reached, consulted (given the medical history of one of my sons), and how much time would go by before his input be considered? Thankfully, all the factors involved in our wild puck situation lined up perfectly; resulting in one deep sigh of relief.

As awkward silence gave way to undeserved ego boosting shouts of “Did you see that?” and “Go Momma!” I continued to give thought to the web of communication and factors involved in reaching my doctor, knowing he would receive the message, and quickly return my call. IVR Technology Group‘s custom voice answering service, MDCall connects all medical clinicians and patients together.

MDCall is an automated  voice messaging service designed specifically for Hospitals and Physician Practices. MDCall’s primary focus is to make communications between medical professionals as easy as possible and as fast as possible. Every messgae reaches the correct party, every time.

While force of impact and the trajectory of the puck may have been deciding factors in why my hand was the one that caught the black ice cube of death, more advanced, detailed and customizable elements are taken into account when mapping out the journey of each message sent and received using MDCall.

  • Originator
  • Department
  • Urgency
  • Clinical situation
  • Day
  • Time
  • On-call schedule
  • Contact method (and escalation procedure)

An example of MDCall’s messaging path:

A patient residing at a nursing home facility is exhibiting various symptoms her nurse needs to relay to the physician. The nurse calls into MDCall’s system. The above factors determine which on-call doctor is reached and how. Directed by the physician’s previously dictated preferences and schedule, the system contacts the physician via voice-mail (on the home or cell phone), email, text, or page. The day and time it was recorded will also be visible as well as cataloged within MDCall’s system. If the physician does not respond after a predetermined amount of time, the escalation procedure will automatically kick in (utilizing back up contacts and communication channels). Every message lands in the hands of the intended receiver.

Care Coordination refers to communication between clinicians about organizing and managing patient care. A group of doctors created MDCall in 1997 because they wanted a cost effective, reliable, convenient, and efficient mechanism to reduce the time to communicate information about a patient between two providers.

Unlike my puck’s coincidentally perfect flight to my hand, messages sent and received using MDCall’s secure platform travel from originator to recipient purposefully. Get started organizing and streamlining communications within your private practice or hospital using MDCall today.

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