Newton Medical Center, a valued client of IVR Technology Group, has recently added IVR Tech’s Pay-by-Phone service to their list of payment methods. Now payments can be accepted, processed and confirmed through the telephone, saving precious time and resources.
“We are always looking for ways to improve the experience people have with our hospital. Our patients now have a fast and convenient way to pay their medical bills by using the IVR Tech-Fundtech solution.”
~Newton Medical’s Patient Services Director, Melanie Hanna
Three factors are responsible for the change companies like Newton Medical Center are making to their payment processing systems.
- IVR applications process the entire call seamlessly, eliminating the need to pay a live agent
- Securing customer’s personal information is costly. Submitting this data through an IVR system and not entrusting it to a live agent costs less to secure because the breech potential is substantially less.
- Convenience is increased through accessibility. The customer is offered 24 hour / 7 days a week / 365 days a year availability to pay their bills over the phone.
Through the use of IVR Tech’s Pay-by-Phone system, the monetary benefits can be clearly measured. Each call placed with our system costs a company like Newton Medical Center $0.05 to $0.40. Call centers still using live agents are spending between $3.50 to $6.00 on every call. The price differences are huge but add noting to a company if the IVR system is clunky, frustrating, or defective.
IVR Technology Group stands behind their products. We find our worth is supplying companies seamless technologies that add functionality, convenience, and cost saving benefits to our customer’s corporations. Testimonials of companies excited over the benefits we have incorporated thrill each of us at IVR Tech; Newton Medical Center being no exception. Discover how IVR Technology Group can add form and function to your business through our extensive list of custom IVR, web and mobile applications.