Team

We are a proven industry leader, providing custom services with a focus on customer service since 1996.

IVR Tech builds highly secure voice and text applications that are delivered within a single user experience. Because we’ve placed a heavy focus on compliance-based industries, all of our applications are hosted in a platinum-grade security environment. We offer a flexible range of services from self-service to white-glove account handling. Our main focuses are call tracking and over the phone payment applications. IVR Tech survives by building voice and text applications that are completely secure. We thrive by adhering to a set of core values. Every proposal we share, every contract we sign and every hand we shake is done with these thoughts in mind:

  • Plan & act
  • Communicate & collaborate
  • Insist on the highest of standards
  • Treat others well
  • Deliver “WOW” service
  • Pursue professional, personal & company growth
We don’t just strive to be a good company, we strive to be good people, too.
SumeetArora
AndrewFitta
JohnSierra
VikramPandya
KimCrawford
PatrickWong
ToddReed

Philosophy

Company Culture

Our company is grounded in the belief that our reputation is based on client satisfaction … in fact, we guarantee satisfaction!

Our culture has been tuned around the following key beliefs:

Client Centric

The client is the center of our universe. We are committed to understanding, anticipating and responding to every client requirement with excellence.

Leadership By Example

Visible leadership will be practiced at all levels of the organization.  Open and frequent communication, integrity and mutual respect for each team member.

Employee Engagement

We support an environment which engages every employee to become a team member and encourages participation in achieving our mutual goals.

Pledge to Quality Assurance

We look to combine all of our ideas and skills to focus on continuous improvement of the quality of our work and our work place.  We will strive for prevention rather than correction by using proactive fact-based problem solving methods.

Alliance

All key stakeholders: customers, employees, suppliers, shareholders, communities, governments and business peers – will be treated as partners founded on mutual respect and trust.

Fun

We will continuously build and maintain an enjoyable environment for ourselves, our investors, our vendors and our clients while fostering the concurrent process of meeting professional challenges.

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