IVR Tech builds highly secure voice and text applications that are delivered within a single user experience. Because we’ve placed a heavy focus on compliance-based industries, all of our applications are hosted in a platinum-grade security environment. We offer a flexible range of services from self-service to white-glove account handling. Our main focuses are call tracking and over the phone payment applications. IVR Tech survives by building voice and text applications that are completely secure. We thrive by adhering to a set of core values. Every proposal we share, every contract we sign and every hand we shake is done with these thoughts in mind:
- Plan & act
- Communicate & collaborate
- Insist on the highest of standards
- Treat others well
- Deliver “WOW” service
- Pursue professional, personal & company growth
Our company is grounded in the belief that our reputation is based on client satisfaction … in fact, we guarantee satisfaction!
Our culture has been tuned around the following key beliefs:
The client is the center of our universe. We are committed to understanding, anticipating and responding to every client requirement with excellence.
Leadership By Example
Visible leadership will be practiced at all levels of the organization. Open and frequent communication, integrity and mutual respect for each team member.
We support an environment which engages every employee to become a team member and encourages participation in achieving our mutual goals.
Pledge to Quality Assurance
We look to combine all of our ideas and skills to focus on continuous improvement of the quality of our work and our work place. We will strive for prevention rather than correction by using proactive fact-based problem solving methods.
All key stakeholders: customers, employees, suppliers, shareholders, communities, governments and business peers – will be treated as partners founded on mutual respect and trust.
We will continuously build and maintain an enjoyable environment for ourselves, our investors, our vendors and our clients while fostering the concurrent process of meeting professional challenges.