We are a custom, made-to-order service bureau that provides unparalleled personal service, no matter how big or small your company is. We’ll assist you with every step of your application, from call flow design to scripting to advanced web reporting and data integration.
Michael S. Byrne, Co-Founder & CEO
As IVR Tech’s Chief Executive Officer, Mike is intimately involved in the day-to-day operations and is focused on IVR Tech’s strategic vision and initiatives, as well as leading the company’s product development and overall strategy. He co-founded IVR Tech in 2006, after serving as the EVP of Sales and Marketing for Prosodie Interactive, US. Prior, Mike served as EVP of sales and marketing for IVR Inc., an early pioneer in the IVR hosting, service bureau space. Prosodie Interactive acquired IVR, INC., in 1999.
Mike got his start in the technology industry while helping to design and develop telephony components for a patented school bus and vehicle tracking application; the patents still stand today.
As a CEO, as a father, as a husband and as a friend, Mike’s passion for life and business are evident. He’s been a serial entrepreneur from the age of 12 — starting with a paper route and tennis racquet string business before moving on to brick and mortar retail and e-commerce, tennis management and club ownership to now.
In recent years, IVR has reinvented itself, thanks to some extremely important people and partners. We firmly believe we have the most dedicated people on our team. We’re eager to assist our customers however we can and, finally, we believe the phone is, and always will be, the most important business tool!
Akash Desai, President
Akash serves as the President at IVR. In this capacity, he provides strategic oversight over the organization. Prior to owning IVR Technology Group, Akash founded, managed and sold two technology start‐ups. He serves on multiple non‐profit and corporate boards. He has been involved in the Buffalo, NY community and was selected as a 2008 Buffalo Rising Leader.
On a daily basis, Akash provides the team with support, organization and direction. He is dedicated not only to IVR Technology Group as a company, but is also personally invested in each of its customers and employees. Akash offers opportunities to highlight employee strengths as well as chances to explore areas of interest within the IVR realm.
Eric Lee, CTO
Eric has been with IVR Tech as our Chief Technology Officer since 2003. He holds his Bachelor of Science degree from the University of Buffalo in Business Administration. While still attending college, Eric utilized his passion for and skill in developing as a freelance developer as well as a web application developer for Kinequip Inc.
Eric demonstrates his eye for detail as he works along side our customers, evaluating and identifying appropriate technology platforms for each project. Eric’s dedicated work ethic and ability to teach collaboratively makes each project faced seem like the newest and most fun challenge thus far.
Chirag Desai, COO, CFO
Chirag serves as the Director of Operations at IVR Technology and as the VP of Customer Success. Chirag loves technology and is fascinated by how we interact with the technology that surrounds us. He spent several years in public accounting before making the jump to starting and growing a web development firm, which was later merged with IVR Technology Group.
Chirag is involved with a venture accelerator in Upstate New York, is a co-founder of a healthcare technology startup and he also sits on the board of a local non-profit. Chirag has been invited to speak at several entrepreneurship and technology conferences. In his spare time, he enjoys writing, consuming science fiction, sipping philosophy, going on hikes with his wife and tending to his vegetable garden.
John Crouthamel, EVP, Sales & Marketing
John is an expert with IVR and SMS applications. His career in direct marketing began over thirty years ago at Grolier Incorporated where his management skills and vision enabled the company to design, develop, and launch the first automated telemarketing outbound program and data management system of its kind. Now, some 34 years later, John is considered one of the foremost direct marketing & communication specialists with a host of hands on experience in teleservice operations, marketing and fulfillment support and management roles.
He has been responsible for creating and managing solutions for telecom, IVR, predictive, automated dialing, inbound ACD, virtual agent, direct brick and mortar operations for small to fortune 100 companies. He has been actively involved with the direct marketing industry as a past chairman of the DMA’s Teleservices Council, he is an inaugural member of the DMA’s Teleservices Ethics Committee, the Angel Award recipient from the DMA, TelePro award recipient of the American Teleservices Association, active member of SOCAP and is a sought-after speaker.
Jesse has been working in IT for 13 years. He’s worked as a helpdesk, PC support and telecommunications technician. An experienced IT professional, Jesse has managed network and systems staff and has provided astute technical leadership support. Jesse has played an integral role in the planning and execution of multiple technology-related projects, such as managing the IT budget and assisting with the IT planning and forecasting of the organization he previously worked at. He has designed, planned and implemented network and server infrastructure improvements and has also identified and procured technology to address the needs of the organization.
Jesse’s skill set includes experience in Windows and Linux server systems, Astaro, Cisco, Engenius and Extreme Network equipment, and Cisco, Nortel Meridian, Norstar, and sipXecs telecommunications.
Karthic R. Raghupathi, Director of Software Engineering
Karthic loves a challenge and enjoys the diversity of developing various IVR and mobile applications. His interest in software developement started earlier on in his life.
Karthic grew up and attended college in India where he earned his undergraduate degree in Mechanical Engineering. Soon after, he moved to the Buffalo area to attend the University of Buffalo, where he received his Master’s in Management of Information Systems.
In 2009 he joined the team at IVR Tech as a Software Engineer. Since that time he has proven himself to be an invaluable element. He is a patient teacher, mild-mannered collaborator and all around fun person to spend every day with. Now serving as the Director of Software Engineering, he leads IVR Tech’s developers as a solid, composed, cool friend.
Ron Kotlik, Senior Software Engineer
As one of IVR Technology Group’s Senior Software Engineers, Ron is involved with all aspects of our telephony platform. He’s been developing IVR and telephone applications for over 20 years and has personally developed hundreds of applications. Ron has been a part of IVR Tech since the beginning. He has been instrumental in developing IVR Tech’s foundation and navigating our successes.
Prior, Ron served as a lead engineer for five years at Prosodie Interactive. Prosodie Interactive acquired IVR, Inc. in 1999 where Ron had worked as a software engineer. Ron was one of IVR, Inc’s original employees and was a critical resource to the company as it grew.
A dedicated husband, father of two and friend to all… Ron has owned several of his own small business, including a nightclub and a garage. He is a spiritual man who enjoys hiking, kayaking and flying.
Ron, who we can say is the most modest person we have ever met, wouldn’t write his own Bio. So, we did it for him!
Matthew Castronova, Senior VP of Customer Experience
Matthew is a client engagement architect, responsible for designing process improvements from inception to development that enhance all aspects of the client experience.
There are many events that occur throughout engagement, some paramount, some incredibly successful and some discouragingly negative moments. How we react in those negative moments defines us.
IVR Technology Group is committed to servicing its customers with integrity, expertise and devoted passion. Matthew continuously works to ensure that this experience transcends beyond mere transaction, breeds success and exceeds expectations.
Yan Wang, Software Engineer
From day one, Yan has been an awesome fit for IVR. Our team is incredibly lucky to have snatched up this fast-learning programmer right out of college.
Yan holds a Master’s of Science degree from the University of Buffalo. He is meticulously detailed in his work and has added immense value to our development team since day one. His primary role here at IVR is to write IVR applications through Java Script code.
In addition to being strongly self-motivated and eager to learn, Yan is an all-around great guy. His easy going disposition adds a fresh vibe to our open office space. When Yan isn’t in the office, he loves playing basketball, ping-pong, swimming and playing pool.
Kristen Schober, Marketing Director
Kristen has joined IVR as its Marketing Director in early 2014. She is responsible for managing all of IVR’s marketing efforts, including all of our digital media, working with our partner companies, driving leads and generating interest in our products and services. Kristen also works to continuously measure and analyze the success of each of these efforts.
Kristen holds a Bachelor’s of Art in Journalism/Mass Communication & Marketing and a Master’s of Art degree in Integrated Marketing Communication, both from St. Bonaventure University.
Paul Cordaro, Technical Support Specialist
Paul hit the ground running when he joined the team this spring. As our on-site technical support specialist, Paul is responsible for developing, testing & deploying standard configurations, managing active directory accounts & users right management, equipment inventory management and troubleshooting server issues.
His past experience was heavily focused on developing relationships with and providing outstanding service to his valued clients. This know-how coupled with the innate enjoyment he gets from working on computers makes Paul the perfect fit for this position.
He’s also an athletic guy who enjoys playing all types of sports, including softball, bowling, snowboarding, hockey & basketball. Paul holds a Bachelor’s degree in economics from the University at Buffalo.
Frank Faso, Technical Support Specialist
Frank has been a part of the IVR Tech family since the spring of 2013. Frank’s educational background is in Information/Networking Technology. His professional experiences include providing quick and assertive technical assistance and support related to computer systems, hardware and software. Combined, these two factors allowed for a pretty seamless transition into his role at IVR Tech.
Frank is responsible for developing, preparing, testing & deploying standard Linux and Windows-based configurations, conducting equipment inventory, installing, maintaining and repairing computer hardware, managing Active Directory and conducting server support.
Outside of the office, Frank enjoys playing hockey, attending concerts, fly fishing, hunting and camping