About IVR Technology Group
We are a proven industry leader, providing custom services with a focus on customer service since 1996.
IVR Tech builds highly secure voice and text applications that are delivered within a single user experience. Because we’ve placed a heavy focus on compliance-based industries, all of our applications are hosted in a platinum-grade security environment.
We offer a flexible range of services from self-service to white-glove account handling. Our main focuses are call tracking and over the phone payment applications. IVR Technology Group survives by building voice and text applications that are completely secure. We thrive by adhering to a set of core values.
Every proposal we share, every contract we sign and every hand we shake is done with these thoughts in mind:
Plan & act
Treat others well
Communicate & collaborate
Deliver “WOW” service
Insist on the highest of standards
Pursue professional, personal & company growth
IVR Technology Group’s culture has been tuned around the following key beliefs:
Client CentricThe client is the center of our universe. We are committed to understanding, anticipating and responding to every client requirement with excellence.
Leadership By ExampleVisible leadership will be practiced at all levels of the organization. Open and frequent communication, integrity and mutual respect for each team member.
Pledge to Quality AssuranceWe look to combine all of our ideas and skills to focus on continuous improvement of the quality of our work and our work place. We will strive for prevention rather than correction by using proactive fact-based problem solving methods.
Employee EngagementWe support an environment which engages every employee to become a team member and encourages participation in achieving our mutual goals.
AllianceAll key stakeholders: customers, employees, suppliers, shareholders, communities, governments and business peers – will be treated as partners founded on mutual respect & trust.
FunWe will continuously build and maintain an enjoyable environment for ourselves, our investors, our vendors and our clients while fostering the concurrent process of meeting professional challenges.
We welcome and value partnerships with companies that integrate, resell or private label our applications. We’ll make it easy and provide you with all the tools you’ll need to be successful – including marketing and support help and council.
We are a custom, made to order service bureau, providing the best personal service, no matter how small or big your company may be! We help with all steps of your application; from call flow design and scripting to advanced web reporting and data integration.
Follow our regular updates from interviews with clients to new product releases. We regularly publish our solutions, offers and findings to create dialog beneficial to the communications industry.
Are you interested in becoming part of a great work culture with challenging and interesting projects and a respected work/life balance? Find out more about available opportunities here.