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Inbound and outbound voice surveys are low-friction with three times (or more) the response rate of sending emails and hoping for the best. More responses mean more data, and more data means a better Voice of the Customer.

Get ROI


If you rely on bribing respondents with gift cards or other incentives, voice surveys are for you. For a simple NPS survey with 30,000 responses, your ROI could be $150,000 by replacing your incentive program with voice surveys.*

Get Real-Time


Survey results and metadata appear in your Qualtrics dashboard in real-time. More data and faster data will accelerate your speed to insight, arming your CX and CS teams with unparalleled strategic agility.

* The ROI calculation compares an average per-respondent incentive cost of $6 to the cost of a 1-minute voice survey for 30,000 responses.

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IVR Technology Group has been a proud Qualtrics partner for voice surveys for more than twelve years. Find us in the Qualtrics Marketplace.

Learn More From Our Blog

In Customer Service, Speed Is Everything

In Customer Service, Speed Is Everything

Customer Story: Building World-Class CX With Automated Voice Surveys

Customer Story: Building World-Class CX With Automated Voice Surveys

Customer Pulse Surveys: What You Need To Know

Customer Pulse Surveys: What You Need To Know

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