Get More Responses
Automated voice surveys are a low-friction way to get more ingested responses into your Qualtrics dashboard. With response rates as high as 58% (see below), you get more data for meaningful insights.
Get Better Data
Post-call surveys, immediately after a contact center agent interaction, capture feedback when it’s most fresh and honest at the moment of contact. Better data means highly relevant insights.
Get Real-Time Data
Survey results and operational data appear in your Qualtrics dashboard immediately upon completion of the survey. More and better data in real-time will accelerate your speed to insight, arming your CX and CS teams with unparalleled strategic agility.
Work With The Experts
As a Qualtrics partner for nearly 20 years, we are the automated voice survey experts for the Qualtrics platform. With hundreds of surveys for businesses of all sizes and verticals, we focus on the results you need.
Let’s Talk Results
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One of America’s largest mutual life insurance companies began voice surveys to understand potential issues in new member onboarding.
They selected IVR Technology Group and Qualtrics as the data capture and analytics solution to survey new members along their onboarding journey. 37% of members completed the automated outbound customer pulse surveys (calling the member after interacting with an agent and using Caller ID to identify themselves as the respondent’s insurer). The high response rate and real-time data provided critical and timely insight for their digital transformation initiative.
Post-Call Voice Surveys
Our most popular option, post-call voice surveys are a frictionless way for callers to provide critical feedback. In 2022, across all our customers transferring callers to our post-call surveys, 58% completed the survey.
When customers call you, the customer experience takes place in real-time. That’s why capturing their feedback as it happens at the moment of contact is essential. When the caller completes the survey, we push the results (along with comprehensive operational data) to your Qualtrics dashboard.
Outbound Voice Surveys
Automated outbound voice surveys are an excellent option for short customer pulse surveys, product research, employee polls, NPS surveys, and more.
We’ve seen many of our customers successful with outbound surveys to measure customer journey interactions. Often, organizations have phases of a customer journey that need additional refinement. Outbound surveys throughout the customer journey help understand where to focus and solve these issues.