• Skip to primary navigation
  • Skip to main content
  • Skip to footer
IVR Technology Group

IVR Technology Group

  • solutions
    • Voice Surveys:
      Real-time customer feedback
    • Payments:
      Automated payments by phone & text
    • Outbound:
      Omnichannel outbound campaigns
    • Self-Service:
      Customer Engagement Automation
  • resources
    • Webinar Replay
      Customer Feedback Maturity Model
    • Guidebook
      Customer Feedback Maturity Model
    • eBook
      Automated Voice Surveys
    • eBook
      Automated Payments by Phone
  • about
    • About Us
    • Security First
    • Careers
    • Our Valued Partners
  • contact
  • blog
landing-logo

Get More Responses


Automated voice surveys are a low-friction way to get more ingested responses into your Qualtrics dashboard. With response rates as high as 58% (see below), you get more data for meaningful insights.

Get Better Data


Post-call surveys, immediately after a contact center agent interaction, capture feedback when it’s most fresh and honest at the moment of contact. Better data means highly relevant insights.

Get Real-Time Data


Survey results and operational data appear in your Qualtrics dashboard immediately upon completion of the survey. More and better data in real-time will accelerate your speed to insight, arming your CX and CS teams with unparalleled strategic agility.

Work With The Experts


As a Qualtrics partner for nearly 20 years, we are the automated voice survey experts for the Qualtrics platform. With hundreds of surveys for businesses of all sizes and verticals, we focus on the results you need.

Let’s Talk Results

Complete the form below, and we’ll get in touch to help you discover the ROI of automated voice surveys.

One of America’s largest mutual life insurance companies began voice surveys to understand potential issues in new member onboarding.

They selected IVR Technology Group and Qualtrics as the data capture and analytics solution to survey new members along their onboarding journey. 37% of members completed the automated outbound customer pulse surveys (calling the member after interacting with an agent and using Caller ID to identify themselves as the respondent’s insurer). The high response rate and real-time data provided critical and timely insight for their digital transformation initiative.

Post-Call Voice Surveys

Our most popular option, post-call voice surveys are a frictionless way for callers to provide critical feedback. In 2022, across all our customers transferring callers to our post-call surveys, 58% completed the survey.

When customers call you, the customer experience takes place in real-time. That’s why capturing their feedback as it happens at the moment of contact is essential. When the caller completes the survey, we push the results (along with comprehensive operational data) to your Qualtrics dashboard.

Outbound Voice Surveys

Automated outbound voice surveys are an excellent option for short customer pulse surveys, product research, employee polls, NPS surveys, and more.

We’ve seen many of our customers successful with outbound surveys to measure customer journey interactions. Often, organizations have phases of a customer journey that need additional refinement. Outbound surveys throughout the customer journey help understand where to focus and solve these issues.

Footer


IVR Technology Group
HEADQUARTERS
  65 Lawrence Bell Drive, Suite 102
  Amherst, New York 14221
  1-716-250-2800
Important Links
Contact Us
Security
Privacy Policy
Privacy Choices
compliance

© 2025 · IVR Technology Group, LLC · all rights reserved