Combine it with other Business Intelligence for a true Omni-Channel experience

Your customers pay by phone securely and conveniently

Benefits of iPay

Our iPay terminal automates your billing process and accepts immediate payments over the phone. Payments can be made 24/7 — even at night, on the weekends and when your business is closed. Our system eliminates the need for you to dedicate live agents to making payment-related phone calls.

Customers can simply call in, enter their account info, get their current balance and make a payment without needing assistance from any of your live agents. All major credit cards and e-checks are accepted.

Common Uses for a Phone Payment Solution

iPay Pay by Phone Solution

U.S. mobile payments expected to grow to multimillions by 2019

Five Ways a Pay-by-Phone Virtual Terminal Can Improve Your Business Operations

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Common Uses for a Phone Payment Solution

Inbound IVR

Customers call into a call center operation to make a purchase. The customer service agent transfers the customer to an  IVR iPay virtual terminal where payment is accepted. The customer can also request to be transferred to a live attendant after the completion of electronic payment.

Inbound Payment Collections

  • Existing number activation
  • Inbound calling from anywhere of the country
  • Secure identity verification begins the payment process
  • Collected payment transactions are made in real-time
  • Payment confirmation is supplied over the phone

Outbound IVR

Custom IVR systems generate collection calls or payment reminders based off a customer’s individual account. IVR’s iPay Virtual Terminal allows the customer to make an immediate payment. The customer can also request to be transferred to a live agent. Once the transaction is complete, the customer’s account is immediately updated with the collected payment. SMS texting is also available for outbound notifications when considering a pay by phone option for your company.

Outbound Payment Reminders

  • Customize your out-reach reminder call
  • Enable your customer to make an immediate payment
  • Balances can be paid with credit cards or electronic check, payments are made in real time
  • Payment confirmation is supplied over the phone

Website Click-to-Pay

Customers may enter a telephone number from any company website. Upon submission, IVR’s iPay Virtual Terminal places an immediate call to the customer. A custom recording relays why money is owed and the total amount owed. After the transaction is finalized, the website is updated to reflect the customer’s new balance and the customer can print a receipt.

Mobile, Web or Phone Payments

  • Customers enter a telephone number from any company website
  • iPay immediate calls your customer
  • A custom recording gives account & balance info & transaction details
  • Balance info updates immediately & the customer can print a receipt for verification

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Utility customers prefer to make a payment without logging into a system

Get Started with iPay

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