Custom Call Routing
Eliminate the friction in your customer’s journey by automatically routing callers to the ideal location, call center, agent or answering service right away.
Location Routing
Intelligently route calls to the right destination based on geolocation or area code of the caller.
Day & Time Routing
Easily set up rules, combined with geo-routing, to route calls based on day of week and time of day.
Allocation Routing
Add additional routing rules that send callers to balance overall call load, or network allocation.
Caller History
Intelligently route a caller based on their history such as product use, or stage in a support process.
Get More Conversions With Contextual Call Routing
Set up rules to ensure that each caller routed optimally for the best experience. Our call routing portal offers the widest range of routing options, including time of day, the day of the week, the marketing source that drove the call, caller location, agent skillset, and more.
If You Can Install Apps On Your Smart Phone, You Can Route Calls
Our call routing portal has a clean and modern user interface anyone can use. We make it easy for anyone to set up sophisticated call routing rules and processes. Determine the ideal way to route callers to your business and the interface walks you through the setup quickly and easily.
Real-Time Reporting For Rapid Decision Making
Create location-specific reports for any store, franchise or office to validate how many calls you send. View who is receiving the most and least calls from marketing sources. Identify trends in activity and rapidly correct issues before there is a business impact.
Route Calls Based On Your Business Needs
Marketing or Product
Integrated with our call tracking solution, route calls based on ad campaign, campaign media, or specific products and services.
Location
Automatically detect a caller’s exact location using geolocation and route them to the most appropriate store, office, or agent. Geolocation works for any mobile or landline caller.
Day & Time
Create custom routing by day of the week, holidays, and time of day to send callers to the right person or after-hours answering service.
Agent
Route specific kinds of callers to individual agents based on either their skill set, experience or even availability.
Repeat Callers
Route frequent callers directly to the agent that helped them on their last call, or available agent in the same department.
Peak Call Volume
Create custom rules to distribute call volume across your call centers during times of peak call loads.
Related Solutions
These fine solutions are often paired with the Custom Call Routing solution for an excellent lingering satisfaction on your fiscal palate.
Why IVR Tech Group?
Because our most important core value is; “Deliver WOW Through Service.”
While we’re proud of the meticulous crafting of our full stack of technology solutions and our custom call routing solutions, it all takes second-place to the pride we have in our company-wide culture of delivering wow through service.
Lots of companies have great technologies, but precious few have customer turn-over rates of less than two percent or customer partnerships that last decades. It’s because we promise to deliver WOW and keep it. And by delivering WOW we can help turn you into a hero within your company.
Click here to learn more about our culture and let us WOW you!
Start Routing Calls Automatically
Routing call can help disperse your calls during busy hours. We’d love to have a chat about how we can increase efficiency while lowering costs and make you a hero.
So fill out the form here to get in touch with our friendly team, and start thinking about what color cape you want.
Recent Articles From Our Blog
Here at IVR Tech, everyone blogs! Below are some of our recent insights on call routing and related subjects.