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IVR Technology Group

IVR Technology Group

Delight Customers. Reduce Costs. Increase Efficiency

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    • Automation Platform:
      Roll your own voice & text applications
    • Payments Suite:
      IVR payments by phone, text & chat
    • Broadcast Suite:
      Automated alerts by voice, text & email
    • White Glove IVR:
      We can help decrease agent call volume
    • Automation Solutions:
      More CS automation solutions.
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PCI DSS Certified Level-1 Service Provider

Custom Call Routing

Eliminate the friction in your customer’s journey by automatically routing callers to the ideal location, call center, agent or answering service right away.

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Location Routing

Intelligently route calls to the right destination based on geolocation or area code of the caller.

Day & Time Routing

Easily set up rules, combined with geo-routing, to route calls based on day of week and time of day.

Allocation Routing

Add additional routing rules that send callers to balance overall call load, or network allocation.

Caller History

Intelligently route a caller based on their history such as product use, or stage in a support process.

Get More Conversions With Contextual Call Routing

Set up rules to ensure that each caller routed optimally for the best experience. Our call routing portal offers the widest range of routing options, including time of day, the day of the week, the marketing source that drove the call, caller location, agent skillset, and more.

If You Can Install Apps On Your Smart Phone, You Can Route Calls

Our call routing portal has a clean and modern user interface anyone can use. We make it easy for anyone to set up sophisticated call routing rules and processes. Determine the ideal way to route callers to your business and the interface walks you through the setup quickly and easily.

Real-Time Reporting For Rapid Decision Making

Create location-specific reports for any store, franchise or office to validate how many calls you send. View who is receiving the most and least calls from marketing sources. Identify trends in activity and rapidly correct issues before there is a business impact.

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Route Calls Based On Your Business Needs

Marketing or Product

Integrated with our call tracking solution, route calls based on ad campaign, campaign media, or specific products and services.

Location

Automatically detect a caller’s exact location using geolocation and route them to the most appropriate store, office, or agent. Geolocation works for any mobile or landline caller.

Day & Time

Create custom routing by day of the week, holidays, and time of day to send callers to the right person or after-hours answering service.

Agent

Route specific kinds of callers to individual agents based on either their skill set, experience or even availability.

Repeat Callers

Route frequent callers directly to the agent that helped them on their last call, or available agent in the same department.

Peak Call Volume

Create custom rules to distribute call volume across your call centers during times of peak call loads.

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wow

Why IVR Tech Group?

Because our most important core value is; “Deliver WOW Through Service.”

While we’re proud of the meticulous crafting of our full stack of technology solutions and our custom call routing solutions, it all takes second-place to the pride we have in our company-wide culture of delivering wow through service.

Lots of companies have great technologies, but precious few have customer turn-over rates of less than two percent or customer partnerships that last decades. It’s because we promise to deliver WOW and keep it. And by delivering WOW we can help turn you into a hero within your company.

Click here to learn more about our culture and let us WOW you!

Delight Customers. Reduce Costs. Increase Efficiency.

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LeanCS

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We Make Heroes

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IVR Payments

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IVR Platform

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Custom IVR

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From Our Blog

Case Study: Growing A Bank Through UCaaS & CCaaS Integration
What is Interactive Voice Response (IVR)?
Reduce Contact Center Costs With an IVR System
How IVR Systems Help Reduce Contact Center Agent Turnover
SMS Text Messaging Tactics For Black Friday Success
Unified Communications as a Service: What You Need To Know

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IVR Technology Group
HEADQUARTERS
  65 Lawrence Bell Drive, Suite 102
  Amherst, New York 14221
  1-716-250-2800
DALLAS SALES OFFICE
  1090 Texan Trail
  Grapevine, TX 76051
  1-972-846-4100
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