First-Ring Answering,
For Urgent Service
Compass First-Ring (formerly known as MDCall) answers critical calls for urgent care and service on the first ring and rapidly routes calls and recorded messages to the right people.
Call Escalation
Incoming calls are prioritized based on your rules, with immediate escalation of urgent situations.
Rapid Alerts
Compass First-Ring pushes notifications to pager, cell phone, home phone, e-mail, or any other connected device.
Accurate
You receive high-quality recordings of the patient’s or urgent customer’s situation, not a transcribed summary.
Secure
Compass First-Ring is HIPAA compliant for sensitive information including healthcare details and legal issues.
First-Ring Answering For Urgent Service
Compass First-Ring (formerly known as MDCall) instantly responds to incoming calls with a custom call flow designed for your business needs.
Ideal for urgent service providers such as physicians, clinics, home or commercial services, and legal services, Compass First-Ring prioritizes calls based on your rules and captures accurate, high-quality recordings of the customer or patient.
Improve The Urgent Service Experience
Compass First-Ring was initially designed for the urgency of healthcare practitioners who need fast, reliable and secure HIPAA compliant after-hours call answering for their patients. Now, that same level of security and priority is available for any other business that needs to deliver exceptional after-hours call handling of urgent service needs.
Secure Portal
Set up schedules, priorities, devices, numbers and call flows through a secure online portal.
No Holding
Your callers are never put on hold, and are assured that someone will get their message quickly.
Fail Safe
Calls are logged and stratified by importance or risk, with long-term retention of recordings available.
Economical
You only pay for what you use with no hidden fees or up-front set-up costs.
Persistent
Use the device of your choice wherever you are and the system will locate your information.
Scalable
Compass First-Ring handles any sudden rise in call volume, and grows with you as you grow your business.
Clean & Modern User Interface
Why IVR Tech Group?
Because our most important core value is; “Deliver WOW Through Service.”
While we’re proud of the meticulous crafting of our full stack of technology solutions and our Compass First-Ring solution, it all takes second-place to the pride we have in our company-wide culture of delivering wow through service.
Lots of companies have great technologies, but precious few have customer turn-over rates of less than two percent or customer partnerships that last decades. It’s because we promise to deliver WOW< and keep it. And by delivering WOW we can help turn you into a hero within your company.
Click here to learn more about our culture, and let us WOW you!