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IVR Technology Group

IVR Technology Group

Delight Customers. Reduce Costs. Increase Efficiency

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    • Automation Platform:
      Roll your own voice & text applications
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      IVR payments by phone, text & chat
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      Automated alerts by voice, text & email
    • White Glove IVR:
      We can help decrease agent call volume
    • Automation Solutions:
      More CS automation solutions.
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PCI DSS Certified Level-1 Service Provider

Master The Call Channel,
A.I. For Your R.O.I.

Compass Call Tracking gives you instant actionable data to optimize where and how you spend your advertising dollars.

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Measure Success

We assign unique numbers to each campaign for instant analytics on your advertising ROI.

Custom Routing

Send callers from specific geographies directly to right person with a whisper message about the caller.

Social Media

Measure and optimize how your social media ads drive calls and customers, and which deliver the best ROI.

Integrations

Integrate Compass Tracking call analytics data with your CRM, digital marketing tools, ad platforms, and other solutions

Compass Call Tracking
Master The Call Channel With AI

Powered by AI, Compass Call Tracking analyzes conversations to empower marketers and sales teams deep insights for smarter optimizations. Know which channels, media, ads, webpages, and keywords drive the best sales calls. Understand which promotions are resonating, and why conversions didn’t happen.

Websites & Landing Pages
Measure and optimize the performance of your web properties and how they drive quality calls and customers.

Organic Search
Acquire increased conversions and customers from SEO by attributing inbound calls to search terms and even direct traffic.

Social Media
Gain insights and optimize how your Twitter, Facebook, LinkedIn, and other social platforms drive calls and conversions.

Affiliate Marketing
Fuel your growth with a comprehensive solution for tracking and managing pay-per-call campaigns and other affiliate initiatives.

Out Of Home Marketing
Immediately know which ads, locations, and day-parts are driving the most calls and the highest quality conversions.

Broadcast & Print Campaigns
Optimize your targeted television, radio and print campaigns by knowing which mediums, targets, and day-parts drive calls and conversions.

Email Marketing
Run A/B email campaigns to understand and optimize how your email marketing drives quality calls and customers.

Display & Video
Prove and optimize the ROI of display campaigns and the impact of video content and in-video ads.

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Solutions For Business

Compass Call Tracking, formerly known as CallOutcome360, gives a diverse range of business the tools they need to master the call channel. Voice calls are never going away and in fact, more and users prefer a “click-to-call” option in social media ads. Join the hundreds of businesses from small real estate firms to Fortune 500 companies and master the call channel to prove and improve your advertising ROI.

Auto Dealers

Drive more calls, appointments and vehicle sales by optimizing your hyper-local campaigns across all channels, then deliver breakout customer service with call attribution and personalization.

Direct Response

As a direct response marketer, the phone is your best friend. Compass Tracking maximizes the value of your voice channel to drive revenue and cut costs.

Self Storage

Optimize your multi-market hyper-local ad campaigns with realtime analytics, and take advantage of integration into your POS system.

Financial & Insurance

Inbound calls are your life-blood. Compass Tracking shows you exactly which calls from which sources drive the most profitable customers.

Health Care

Reduce patient no-shows, generate more appointments and when combined with MDCall, deliver HIPAA compliant call routing and answering.

Franchisors

Prove and improve how your marketing sends qualified leads to franchisees, and even track how well they follow-up on new leads.

Hospitality & Restaurants

Compass Tracking provides restaurant chains and hotels an end-to-end call attribution and conversion technology to prove marketing ROI.

Senior Living

Know exactly how your marketing is performing, and how each community location is receiving calls that result in new residents.

Higher Education

It’s a mobile-first world and higher education marketers need a call attribution suite to prove and improve their advertising efforts.

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Integrations

Adding the voice channel to your marketing automation and sales tools arms you with a comprehensive view of the customer journey, and the ability to make real-time optimizations to master the call channel.

Compass Call Tracking has an extensive list of pre-built integrations that are ready to go for a wide range of the tools that fuel growth.

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Delight Customers. Reduce Costs. Increase Efficiency.

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From Our Blog

Case Study: Growing A Bank Through UCaaS & CCaaS Integration
What is Interactive Voice Response (IVR)?
Reduce Contact Center Costs With an IVR System
How IVR Systems Help Reduce Contact Center Agent Turnover
SMS Text Messaging Tactics For Black Friday Success
Unified Communications as a Service: What You Need To Know

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IVR Technology Group
HEADQUARTERS
  65 Lawrence Bell Drive, Suite 102
  Amherst, New York 14221
  1-716-250-2800
DALLAS SALES OFFICE
  1090 Texan Trail
  Grapevine, TX 76051
  1-972-846-4100
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