Insight For Every Call
Understand what happens on your calls, what makes the difference between a great outcome and a poor outcome, with a detailed analysis of your recorded calls.
First Call Resolution
Decrease talk times by handling calls and resolving customer issues the first time.
Gain insight into a caller’s sentiment and emotion to create a better customer experience.
Boost a sales rep’s motivation with a performance indicator using speech analytics.
Connect a customer’s online and offline activity with for a true omni-channel experience.
Something very poignant about our core products and how they deliver delightful customer experiences will appear in this space. Along with a little bit about our great customer service team.
Spot specific keywords, flag or band language within a contact center to quickly monitor calls.
Easily review and monitor calls by topics or keywords to escalate critical events at scale.
Get aggregated data for every call and find out how your agents are performing everyday.
Identify the start and stop time of credit card information and redact from audio and transcript.
Why IVR Tech Group?
Because our most important core value is; “Deliver WOW Through Service.”
While we’re proud of the meticulous crafting of our full stack of technology solutions and our Speech Analytics offering, it all takes second-place to the pride we have in our company-wide culture of delivering wow through service.
Lots of companies have great technologies, but precious few have customer turn-over rates of less than two percent or customer partnerships that last decades. It’s because we promise to deliver WOW and keep it. And by delivering WOW we can help turn you into a hero within your company.
Let us WOW you!
Start Listening To Customers
By using Speech Analytics, businesses know how to handle a call the moment it begins. We’d love to have a chat about how we can increase efficiency while lowering costs and make you a hero.
So fill out the form here to get in touch with our friendly team, and start thinking about what color cape you want.