With Custom IVR
Give your customers an Interactive Voice Response experience that’s delightful to use and helps your agents be more efficient and helpful.
Your Customer Delight IVR Vendor
IVR or Interactive Voice Response menu and call-flow management systems aren’t typically considered to be something “delightful.” That’s often due to a lack of strategic planning in setting up the IVR flow and voice scripts. So it often results in something that “gets it done,” rather than deliver fantastic customer service that’s businesbrand-orientediented.
That’s where we come in, with our 20+ years of experience focusing on the needs of your customers, and the goals of your business.
Inbound IVR Solutions
Customer Experience is Everything,
And Everything is Customer Experience.
Today, you’re competing in an experience economy. Your customers are making decisions based on their experience with brands over product features and capabilities. They way you handle incoming calls sends a strong message about how important they are to you.
The Harvard Business Review advises companies to ask this important question, “What would you do differently if you charged customers for service?” We have the answer, deliver WOW.
The right call flow design, combined with concise and precise scripts, can reduce agent call time by up to 50%, saving call centers thousands of dollars.
Contemporary branding is all about customer experience, deliver the delightful experience you need, voiced by your brand or corporate spokesperson.
Integrate important messaging from your marketing campaigns as part of an integrated strategy to unify messaging across all touch-points.
End calls with short satisfaction surveys to gather important customer feedback. Refine your call-flow as needed; wash, rinse, repeat.
Core Features of Inbound IVR
Detailed metrics for every aspect of your customer’s call flow journey so you can identify important trends, problem areas, and make any adjustments.
Make your customer interactions personal with integration into your CRM or business process stack. We integrate with all popular (and not-so-popular) technology stacks.
Make changes on the fly based on an analytics analysis or customer feedback data, with our easy to use modern user interface.
While we recommend using your brand spokesperson for messaging, we have an excellent roster of talented multi-lingual voice-over specialists.
Deliver WOW With Custom IVR+
Expand on your already delightful IVR solution with additional plug-and-play technologies that enhance service and improve the customer experience.
Your always-on always ready virtual receptionist that can route calls based on priority rules, record messages, and much more. Plus, our first-ring answering guarantee delivers the service you need.
Learn more: First Ring
Automatically route calls based on caller geography, time of day, or both to speed callers to the right person. Combined with Auto Attendant you now have national-scale automation.
Learn more: Geo Routing
Take control of the voice channel and prove the ROI of marketing efforts with Call Tracking. Added to custom routing, and route calls based on the ad the caller saw.
Learn more: Call Tracking
Outbound IVR Solutions
Outbound IVR (interactive voice response) strategies are ideal for reaching out to customers, donors, and others with proactive messages that then give people the option to take action with a transfer to a blended Inbound IVR solution.
Use Outbound IVR to remind customers that payments are due, upcoming appointments, shipping status, flight status and more. And since you have them on the line, you can offer options to make payments, reschedule appointments, etc.
Push out surveys and polling to customers, donors, stockholders, and others that use an intuitive IVR question and answer call flow for real-time data on customer experiences, fundraising, valuable information and more.
Learn more about IVR Surveys
Inform travelers about important flight information, weather delays, rental car confirmation, hotel confirmations and more. And with a blended IVR, travelers have the option to make changes or additions.
Our secure and HIPAA compliant platform offers pharmacies and physicians the option to push refill and late-breaking drug interaction information to patients, with the opportunity to confirm refills or other alterations.
Why IVR Tech Group?
Because our most important core value is; “Deliver WOW Through Service.”
While we’re proud of the meticulous crafting of our full stack of technology solutions and our full suite of IVR technologies, it all takes second-place to the pride we have in our company-wide culture of delivering wow through service.
Lots of companies have great technologies, but precious few have customer turn-over rates of less than two percent or customer partnerships that last decades. It’s because we promise to deliver WOW and keep it. And by delivering WOW we can help turn you into a hero within your company.
Learn more about core culture and let us WOW you!
Let’s Talk About You
Start Streamlining Customer Interactions
Change the way customers interact with your business through Custom IVR. We’d love to have a chat about how we can increase efficiency while lowering costs and make you a hero.
So fill out the form here to get in touch with our friendly team, and start thinking about what color cape you want.