Customer Experience is Everything

Everything is Customer Experience

Payments by PhoneCustom IVRCPaaSUCaaSVoice & Text ApplicationsHosted Contact CenterHealthcare AnsweringCall Analytics & Tracking • And More!

(That’s a lot of jargon! Don’t worry, we don’t actually talk that way in real life.)

Accept Payments By Phone, Text, or Web With pay by phone

Our “all-in-one, everything you need, swiss army knife solution to alert that payments are due, and accept payments by phone, text, or web.”

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Omni-Channel Contact Center

Voice, text, SMS, chat, email, social media and everything else under one UI and one platform.

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Custom IVR Solutions For Any Sized Company

The most sophisticated Interactive Voice Response platform that is also the most flexible.

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Live IVR Demos

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VoIP Cloud Phone System

Our enterprise-class and feature-rich Unified Communications as a Service priced for any sized business.


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We Make Heroes!

We really enjoy success, your success.

Our continued focus is to delight your customers and grow your bottom line.

Contact our friendly sales staff
and start picking out your cape.

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Secure Automated Call Management for Healthcare

Give your patients a great experience with a guaranteed first-ring answer  and rapid response to urgent issues.

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Messaging Broadcasting For Voice, Text or Email

Automated mass communications is absolutely painless with our secure platform for voice, text, and email.

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Validate Your Marketing With Call Tracking

Get a handle on your advertising ROI across all channels with Dynamic Number Insertion and real-time performance analytics.

Learn more about Call Tracking

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The IVR Technology Group CPaaS PLATFORM

Coming in the first quarter of 2018, our Communications Platform as a Service (CPaaS), is everything you ever wanted.

Clicked below to learn more, and get notified about updates.

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From The IVR Technology Group Blog

How Do You Know A Hosted PBX Is For You?

What is Hosted PBX? Hosted PBX is a cloud based solution for business communication. Traditionally, businesses relied on a dedicated phone system to help with their communication needs.  This system is called a Private Branch Exchange (PBX). Connected to this PBX were...

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Can Your Business Benefit From Voice Broadcasting?

What is Voice Broadcasting? Voice broadcasting is a mass communication technique that started in the 1990’s. It's purpose is to broadcast telephone messages to hundreds or thousands of call recipients at once. This technology has both commercial and community...

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How To Handle Inbound Calls In A Financial Institution

IVR Software enables callers to get information about their account at any time, contact customer service, or even make a payment. Because customers will come calling, this is usually a staple for the phone line of most businesses.  Yet, is it worth the investment for...

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How to Increase Feedback in an Automated Phone Survey

Every good business understands the importance of market research. One way to obtain feedback from your customers is to hear what they think about the quality of customer service. Yet, how can a survey be conducted? For example, a contact center can figure out how...

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10 Reasons that will make you want Visual IVR

Download the infographic: "10 Reasons That Will Make You Want Visual IVR" Most customers want to be able to find their own solutions. When it comes to self-service, an IVR can help. Yet, some IVRs have too many options or put people on hold for more than they would...

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