IVR Auto Attendant
Call Handling Simplified.
If you are looking to automatically manage inbound calls without the need of a receptionist, we can help. Our automated attendant service allows you transform the way you handle your calls.
Key Benefits Of An IVR Auto Attendant
Even with an IVR auto attendant, your customers may still need assistance from a live agent. In this case, your callers can press “1” and transfer to a live agent.
Interact with your callers in more than one language with an IVR auto attendant. You will eliminate the need to hire agents who can masterfully speak more than one language and still be able to effectively assist your customers.
Set up your IVR auto attendant to send calls to specific departments, management or people. Calls can be routed randomly, based on skill or geographically.
An IVR auto attendant is essentially a computer that answers your phone for you. There is no lag time between calls, human error or the possibility of getting off track, resulting in a speedy connection to the right person.
Your IVR auto attendant will not need to go home at the end of the day, so it can assist your customers who call outside of normal business hours.
The cost of a phone operator is significantly higher than an automated attendant service. Plus think about the amount of time an operator spends on the phone versus a caller being navigated through a simple menu.
Is An IVR Auto Attendant Easy To Use?
Step 1: Your IVR auto-attendant answers incoming phone calls, greeting callers with a customized automated message.
Choose Menu Option
Step 2: Your callers will hear a set of menu options and will press a button that
Step 3: Your IVR auto-attendant will route the call to the appropriate location, and is instantly available to assist the next caller.