This weekend saw the return of Marvel’s Avengers. Millions of people worldwide went to theaters to see the best heroes Marvel had team up to save the day. Don’t worry we’re not going to spoil the movie, but the point is everyone needs a hero to help them.
If there’s anything to be learned from the recent superhero movie trends, it’s that heroes come in all shapes and sizes. The same can be said for problems — the very problems your customers face:
- Someone has a leaky roof and needs a company that does home repair.
- Someone needs a new transmission for their car and is searching for an auto parts store.
- Someone has a need for a company in your industry, and is searching on Google right now.
Don’t leave it to chance. Your company can save the day by teaming up with call tracking.
Call tracking isn’t just a single service, but a total package that can help your customers find you faster.
Call Routing automatically gets your callers where they need to be. You’ll have the caller’s location, reason for calling, and phone number as soon as they call. The call is then routed directly to an agent that can best serve them.
Whisper Messaging is the stealthy part of your team. The next agent to take your customer’s call will have information they need, before they even speak to the customer. When your agents use quickness and precision, to handle a problem, it will save time and money.
Analytic Reports will let you know when the most calls came in, and what brought them. This not only allows you to figure out when to have more people on staff to take calls, but better focus how to invest your advertising dollars.
Call Recording allows you to hear calls exactly as they happened. With this information at your fingertips, you can figure out how to better improve the quality of your customer service & helps you protect by keeping records of what was said.
Call tracking offers all this and much more. Do you have multiple locations? Your company can track calls by location. This information will show you which location got the most calls, and it can help you consider where to put new locations. It can even show how a customer found your website. This analysis improves your company’s SEO by proving which keywords were used in the online search that brought them to your website.
Having a click-to-call button on your website is also beneficial for SEO. BIA/Kelsey’s Local Commerce Monitor™ survey, Wave 17, showed that phone calls were responsible for 66.4% of leads for small and medium sized businesses. Then your marketing efforts online can be fine tuned.
You don’t need to install superior tech or use brute strength, to save the day for a customer. IVR Technology Group can help you assemble the best team-up for your company, with our call tracking solution Call Outcome 360. Make the call, and be your customer’s hero today.