We’re always looking to team up with other companies that are interested in offering our custom product suite to their clients.
We make it easy to collaborate by providing you with all the tools you’ll need to be successful, including marketing assistance and technical support.
Blueworx helps companies create significantly better customer experiences — experiences that result in long-term loyalty while driving immediate operational efficiencies. We are a team of industry veterans with more than 100 years of combined expertise in voice and mobile application design, delivery and infrastructure support. Recently, we acquired WebSphere Voice Response, Unified Messaging for WebSphere Voice Response, and the WebSphere Voice Toolkit from IBM.
CallMiner helps businesses and organizations improve contact center performance and gather key business intelligence by automating their ability to listen to every customer interaction. CallMiner’s market leading cloud-based voice of the customer analytics solution automatically analyzes contacts across all communication channels: calls, chat, email, and social. CallMiner offers both real-time monitoring and post-call analytics, delivering actionable insights to contact center staff, business analysts, and executives. The results include improved agent performance, sales, operational efficiency, customer experience, and regulatory compliance. With over 10 years of industry leadership and over 2 billion hours of conversations analyzed, CallMiner serves some of the world’s largest call centers, delivering highly effective, usable, and scalable speech analytics solutions.
CommuniGate Systems develops the worlds most efficient and secure Unified Communications technology, enabling businesses of any size to better connect and collaborate. The core platform “CommuniGate Pro” provides unprecedented resiliency with open APIs to support business applications in a multi-tenancy environment ideally suited for Cloud hosting deployments or Enterprise topologies.
Inference Solutions is an award winning specialist in the provision of natural language speech recognition solutions and technology. Inference has made available a range of customizable pre-packaged solutions on the Demand Voice platform that may be deployed quickly and easily. All solutions come bundled with a web interface for management of and reporting on that service. In addition, Inference specializes in working with clients looking for sophisticated natural language solutions used in support and enhance branding and marketing.
Interplay Analytics is an interactions analytics consulting firm that helps organizations improve contact center performance and customer experience by analyzing customer interactions through multiple channels including voice, chat, survey, and social media. Using existing speech analytics software or specialized call listening techniques to uncover insights in customer interactions.
Jive Communications provides enterprise-grade and Unified Communications to businesses and institutions. Jive’s Hosted VoIP UC platform is an enterprise-grade business phone system that works for any organization. Unified voice, video, data, messaging and mobility solutions.
Natural Insight provides leading edge Web-based workforce management and data collection software for industries with widely distributed work forces. A fully integrated suite of services, Natural Insight allows for streamlined staff management, task scheduling, project tracking and integrated reporting of activities performed in many locations. The company’s hosted solution model allows clients to minimize technology investment while improving overall performance and accountability.
Nextiva is a Business PBX VoIP platform and one of the nation’s largest VoIP. The Nextiva cloud-based phone system is an all-inclusive unified communication (UC) solution designed for small to large enterprises. Providing business phone systems for any type of business from small business phone systems to large call center services with hosted PBX and SIP Trunking.
Phonologies is a leading provider of cloud based platforms to ‘voice enable’ business processes. Their technology is the foundation to deliver applications such as, mobile customer care, web telephony, collaboration, unified communications, speech IVR within social media, contact center and other enterprise domains.
IVR Technology Group is proud to announce its recent merger with Phonologies.
IVR Technology Group and Phonologies are looking to accomplish the following:
- Grow VoiceXML and CCXML, both of which are the dominant technology requirements in the enterprise business with over 95% IVR ports being being deployed are VXML enabled.
- Serve the growing Asian, African, and South American markets with economics that work well in those regions.
Product Support Solutions, Inc. is a leading contact center solutions providers and system integrators. Leading provider of Contact Center Solutions for Customer Contact and Payment Security. PSS can help with your roadmap for Past, Present & Future technologies: From support of legacy platforms, to transition services & innovation across the contact center with desktop, telephony, monitoring, compliance & payment solutions, PSS can offer independent advice and support – guiding your business to the right solution for you and not one which benefits us.
Qualtrics Vocalize, the first true Voice of the Customer Platform, powered by technology, not costly services. Voice of the Customer (VoC) technology is what we do. Engaging customers and keeping them happy is what we do together.
SiteLink leads the self-storage industry for Windows and cloud-based management software and payment processing. Feature-rich software, quality service, regular updates and user-friendly design make SiteLink a scalable favorite of single, multi-store and most of the top 100 operators, while sites with fewer than 250 units enjoy special packages including an eCommerce website. Profit-generating features include: online reservations, rentals and payments; electronic signature; revenue management; CRM; phone integration; email and text messaging. Owners choose from more than fifty technology partner integrations including call centers, kiosks, tenant insurance, access systems, listing services and more. SiteLink maintains PCI DSS Level 1 & SOC 1 Type II Certification for data security, and helps you ace PCI-compliance
Soft-Pak offers an integrated suite of waste management software for the landfill, waste, trash hauler and disposal industries. Waste Management software applications include billing, tracking, routing and scale house management. Top rated software for waste hauling operations.
Monitor, detect and block toll fraud in real time. TollShield SaaS toll fraud mitigation platform for Carriage Service Providers. Toll fraud is a highly sophisticated, ever-evolving cyber crime. Static defenses, like firewalls, are not enough. With TollShield™ you can proactively respond while toll fraud is still in flight.
TSYS Merchant Solutions is a trusted credit card processor for thousands of businesses. Services include robust POS solutions that support inventory management and multiple locations, monitoring tools to help clients stay one step ahead of their competition, and simplified pricing options to streamline the billing process.
XCALLY is an innovative Omni-Channel solution that integrates Asterisk™ with the Shuttle and Motion technologies, developed in the Xenialab research center. The solution is one of the best Contact Center management platform for multi-channel voice, chat, email, SMS, fax and custom channels like social or videos through standard APIs.
Vocabra delivers voice-enabled portal solutions to industry leaders seeking to give their mobile workforce increased access to corporate information. Our solutions are deployed in Fortune 500 companies in the Retail, Insurance, Manufacturing, Healthcare and Information Technology sectors. Our customers operate with high-demand, time sensitive requirements for information from their mobile and contract workforce and use the Vocabra workforce and alert portals to ensure access to information on-demand.
VoiceBase | APIs for Speech Recognition & Speech Analytics. VoiceBase provides simple APIs for automatic speech-to-text, speech analytics and predictive insights, powering intelligence every business needs.
3CLogic is a leading provider of cloud contact center solutions based on an innovative approach, designed to deliver modern-day contact center features to meet the challenges of a modern world. 3CLogic offers a full suite of inbound, outbound, and blended cloud call center solutions.
National Directory Information Services, LLC is the leading developer of automated directory assistance information for companies that need fast and accurate electronic data for sales, customer care, and operations. The company’s 411XML® product line provides directory data in real time to interactive voice response applications, call center agent screens or any Internet-enabled application. National Directory also provides directory assistance listings management services for businesses migrating to VOIP and other non-traditional phone services. The privately held company is headquartered in Orinda, California.
411XML® is a registered trademark of National Directory Information Services.
Private Label Partnerships
Several of our applications can be resold privately or under a white label. Our solutions range from appointment reminders, to SMS/text communication, to call routing — just ask us what we can to do help expand your business and satisfy your customers.
Are you an ad agency, web developer or business consultant? We have aggressive broker programs that expand your product offering in a major way. Impress your clients by offering our state-of-the-art telephone & text service applications that facilitate and optimize communication.
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