Why Can’t I Text Your Business
59% of people say that text messaging is their preferred method of communication. That means that, every time they have to call you, 59% of your customers are doing something they don’t want to do.
If your business was able to communicate with your customers via text messages you’d have happier customers. And, you’d have customers who appreciate that you’ve considered their communication preferences & their convenience.
Once your customers have the ability to text you, they won’t have to put their day on hold to make a phone call, sit on hold and repeat the same personal info several times. They can simply send you a quick text message and move on with their day. They can continue on with the conversation at their convenience and receive accurate responses at their finger tips.
You’re probably thinking that texting your customers sounds expensive, complicated & like it’s a full time job for your staff. It used to be. Now, it’s as simple as making a phone call (or sending an e-mail, whichever you prefer).
Not only is it possible to enable your business’ current phone number to send & receive text messages, it’s pretty simple.
TextEnable your business’ phone number — landline & 800 numbers included — so it can accept incoming text messages & then send them a reply that they’ll receive as a text. OneReach takes this capability one step further by integrating with your current web chat software, making it possible for incoming texts to appear as though they’ve come in via the web. Whoever manages your web chats can also manage incoming texts without having to learn a new system.
OneReach can be fully integrated with your CRM system so whoever receives the incoming query knows who they’re chatting with & has their account information handy for reference.
Best of all, you don’t have to purchase any new software or equipment. And, because OneReach is cloud based, so there’s no disruption period or down time from an on-site installation.
Call us today to start texting with your customers.. they’re most likely already texting you.
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