Custom IVR | Blended Solutions

Your project may benefit more from a blended Inbound and Outbound approach

Your business is unique and so are its requirements when it comes to managing customer relationships. In order to provide your customers with a superior experience, you may need an IVR solution that is customized especially for your business.

We will develop a custom IVR solution designed to achieve whatever result you desire.

Building a solution from scratch to meet your exact needs

We will manage every aspect of your custom IVR build – from the IVR development, to the call scripting, to the IVR recording. We even provide custom reporting so you can track every part of every phone call. Your solution will be live within days of signing up so you can experience immediate results

Our custom IVR development solution promises a notable reduction in your overall cost of customer support without making you compromise on the proficiency of customer relationship management.

Key Benefits of Custom IVR

Blended Inbound and Outbound Solutions

Integration Options

We’ll sync with your CRM system to make your interactions personalized and meaningful.

Click to Call

Sometimes issues can’t be handled by an automated system. Your customers will be able to press one button to be connected to a live agent.

Personalized message

Create and deliver custom messages that resonate with your customers

‘Do not call’ list management

Ensure you’re not contacting anyone who doesn’t want to hear from you

HIPAA & PCI Compliant

Guaranteed security your clients, reduced liability for you.

Comprehensive Reporting

Track every aspect of your incoming calls to identify trends, problem areas or peak call times.

We are in the Cloud

Maintained in the cloud for high up time and quick and easy deployment

Simple Interface

Quickly design menus, manage call flows and change prompts with our intuitive system. If you ever need help, we have experts available to assist you 24/7.

Message Creation

Studio quality IVR recording for high quality message creation

Fully Scalable

You’ll have the freedom to increase or decrease your efforts as you deem necessary

Upload & store leads

Make future communication easy by maintaining a database of your current and potential customers

Predictive & auto-dialer options

Make calls faster & weed out bad phone numbers

Ease of Use

Intuitive web-based interface with expert technical support available 24/7

Transcription services

Our multi-point review methods allow us to double check all of the data we transcribe for you, ensuring that we’re only providing you accurate information

Blending Inbound and Outbound IVR for a complete solution

#

Appointment Reminders

#

Emergency Notification

#

Closing Announcements

#

Fundraising Requests

$

Make or confirm a reservation/appointment

#

Payment reminders

$

Make a payment

$

Account balance inquiries

$

Get office hours/locations

$

Surveys

$

Account activation

$

Product registration

#

Shipping Notifications

$

Check on order status

$

Track a package

Click to Call

Website visitors contact you with one click

Instantly Connect

Voice or Text Blast

Send interactive calls and SMS messages automatically

Instantly Connect

Call Tracking

Find out what marketing avenues drive your business?

Get Call Tracking

Dealer Locator

Taking simple call routing to an enhanced level

Custom Routing

Pay by Phone

Engage your customers to pay by phone or text

Payment Solution

Auto Attendant

Eliminate multiple call handling and streamline

IVR Auto Attendant

IVR Surveys

Collect valuable feedback with iSurvey360

Customer Feedback

Predictive Dialer

Contact more leads, sell more prospects & make more sales

Predictive Dialer

Get Started with Custom IVR

  • This field is for validation purposes and should be left unchanged.
Share On Facebook
Share On Twitter
Share On Google Plus
Share On Linkdin