Custom IVR | Blended Solutions
Your project may benefit more from a blended Inbound and Outbound approach
Your business is unique and so are its requirements when it comes to managing customer relationships. In order to provide your customers with a superior experience, you may need an IVR solution that is customized especially for your business.
We will develop a custom IVR solution designed to achieve whatever result you desire.
Building a solution from scratch to meet your exact needs
We will manage every aspect of your custom IVR build – from the IVR development, to the call scripting, to the IVR recording. We even provide custom reporting so you can track every part of every phone call. Your solution will be live within days of signing up so you can experience immediate results
Our custom IVR development solution promises a notable reduction in your overall cost of customer support without making you compromise on the proficiency of customer relationship management.
A Blended IVR Example
Key Benefits of Custom IVR
Blended Inbound and Outbound Solutions
We’ll sync with your CRM system to make your interactions personalized and meaningful.
Click to Call
Sometimes issues can’t be handled by an automated system. Your customers will be able to press one button to be connected to a live agent.
‘Do not call’ list management
Ensure you’re not contacting anyone who doesn’t want to hear from you
HIPAA & PCI Compliant
Guaranteed security your clients, reduced liability for you.
Track every aspect of your incoming calls to identify trends, problem areas or peak call times.
We are in the Cloud
Maintained in the cloud for high up time and quick and easy deployment
Quickly design menus, manage call flows and change prompts with our intuitive system. If you ever need help, we have experts available to assist you 24/7.
Upload & store leads
Make future communication easy by maintaining a database of your current and potential customers
Predictive & auto-dialer options
Make calls faster & weed out bad phone numbers
Ease of Use
Intuitive web-based interface with expert technical support available 24/7
Our multi-point review methods allow us to double check all of the data we transcribe for you, ensuring that we’re only providing you accurate information
Blending Inbound and Outbound IVR for a complete solution
Make or confirm a reservation/appointment
Make a payment
Account balance inquiries
Get office hours/locations
Check on order status
Track a package
Click to Call
Website visitors contact you with one click
Voice or Text Blast
Send interactive calls and SMS messages automatically
Find out what marketing avenues drive your business?
Taking simple call routing to an enhanced level
Pay by Phone
Engage your customers to pay by phone or text
Eliminate multiple call handling and streamline