Cloud Routing Software

Struggling to manage multiple contact centers? Unify your operations in the Cloud.

Customer experience is the name of the game these days. Your callers want personalized service that’s both fast and accurate. When your customers call you and they get busy signals, incomplete information or a long wait time, they’re going to hang up the phone dissatisfied.

With IVR Tech’s cloud routing service, you’re able to manage your incoming calls with increased efficiency and speed. Our cloud routing software intelligently distributes all of your incoming traffic among all of your contact centers, even if you have remote centers or home-based agents.

Call Center Solutions

Virtual Contact Center

All the Benefits of a Premise-Based Contact Center, Without the Costs, Delays or Headaches.

More Solutions

Percent Allocation

Send a percentage of incoming calls to each assigned destination
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Sequential Allocation

Send your calls to destinations based on an ordered list

Round Robin Allocation

Send your calls to the call center or agent that is physically closest to the caller

Geographic Allocation

Send your calls to the call center or agent that is physically closest to the caller

Benefits of Cloud Routing

Unify multiple call centers

Create custom routing rules

Route to multiple call centers or assign calls to secondary queues

Manages call spikes

Lowers the probability of a caller getting a busy signal

Drastically reduces wait times

Customized Cloud Routing

We customize our call routing service for your business. It allows for volume spikes, load balancing, call distribution and business continuity challenges. Ensure your campaign goals are met by reallocating calls to the best performing contact centers in real time.
Contact US About Cloud Routing

Virtual ACD

Virtual Call Center

Advanced call routing, IVR, call queuing.

Virtual Call Distributor

Cloud PBX

Internet Phone Services

Collaborate and communicate from anywhere.

Cloud Based PBX

Hosted VoIP

VoIP Service Provider

Automated Telephony | reliable, transparent & flexible.

Try TextEnable

Let’s strategize on how to administer your cloud routing software.

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