Measure the ROI on different sources

Visualize all your prospects and leads

Centralize an “Omni-channel” view for all of your marketing efforts

Key Benefits of Call Tracking Metrics with CallOutcome360

Affordable Call Analytics and Dashboard

Affordable Call Analytics and Dashboard

Tracking call data can give you quick and reliable ROI on each of your media campaigns. Use unique toll free numbers or local numbers to track leads so you can instantly know what’s working and what’s not.

We provide you with comprehensive tracking reports that will help you gain insight into the effectiveness of each of your marketing efforts.

Measure your campaigns’ success with advanced reporting & analysis tools. Measure call outcomes that have real impact for your business.

Call Track Call Routing, IVR Tech

Customized call routing with call tracking

Our phone call tracking software automates the call routing process so you can send callers to the person best suited to assist them. A whisper message will give you the preliminary information you need to be prepared for the call.

By making use of our phone call tracking, you’ll be able to gather information about a caller prior to the first voice interaction.

Learn who is calling, why they’re calling, how they heard about you and more.

Call Based Marketing

Realtime Insights with call based marketing

Call tracking provides you with timely information to make critical marketing decisions.

Determine your peak calling hours. Call tracking pin points the exact time and day that you get the most calls. Staff your office and delegate tasks appropriately. See your calls visually on a map, locate the “hot” spots for your business and determine where the growth should be geographically.

Real-time data is available online and via your local POS software, showing you where the leads come from and how to promote them successfully!

Track them or lose them! See the results of your marketing investments with CallOutcome360

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CallOutcome360
Basic

IVR Tech’s introductory call tracking solution is perfect for any company just getting its feet wet with analytics. We work with you to get every aspect of the phone call tracking software up and running.

  • Custom call routing
  • Whisper messages
  • Integration into your analytics software
  • Instant reporting
  • On going training options
  • 24/7 support
Call Tracking Questions

CallOutcome360
Dynamic

A more advanced solution for when your company is ready to take its analytics to the next level. Based on the referral source of a visitor, CallOutcome360 Dynamic displays a number to be called on your page.

  • Custom call routing
  • Whisper messages
  • Integration into your analytics software
  • Instant reporting
  • On going training options
  • 24/7 support
  • Assign multiple phone numbers to lead gen sources
  • Direct leads to a specific number based on how they found you

Get Started with CallOutcome360

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Recent Articles

Call Analytics Help You Provide Better Customer Service

Call Analytics Help You Provide Better Customer Service

There’s an old adage when it comes to better customer service: Do you want it fast or do you want it done well? Fortunately, in today’s fast-paced world, customers can call to get an item at the push of a button. This means that if customers are made to wait on hold for too they may not actually believe their call is important to you. Call analytics are more than just pie charts and bar graphs; they are a power tool that can improve your customer service. With call analytics, you’ll get a better understanding of your customers. You’ll know where they are from, what their needs are, and what brought them to you. Nowadays, what usually brings a customer to you is a smartphone. When customers find your website through a search engine, it’s a good idea to have a click to call button handy so that they can get a hold of you right away. When a click to call button is used, your customers will be routed to the location best suited to help them. When the click to call button is clicked using a smartphone, the call analytics report will keep track of the phone’s physical location. Likewise, if someone found you on a computer, the analytics report will report their location based off the IP address of the user. Both will be placed in a call analytics report. Mobile and tablet users can be tracked separately from those who found you using a computer. Knowing the location and the technology used by your customers can help you fine tune your advertising to meet their...
Call Tracking for Dentists: How to Calculate the Lifetime Value of a Patient

Call Tracking for Dentists: How to Calculate the Lifetime Value of a Patient

Need to determine the lifetime value of a customer? Invest in call tracking! The lifetime value of a patient is the number of net dollars a patient spends at your practice over their total time as your patient. Knowing the lifetime value of your patients will help you allocate your marketing resources better, improve your customer retention and, of course, you can’t increase the lifetime value of your customer until you know what it is.  We provide a call tracking product CallOutcome360 that helps you find out. There are a lot of variations on the formula used to calculate lifetime value. One of the simplest ways is to use the following formula: Total Customer Revenue – Total Customer Costs = Lifetime Patient Value To calculate the total customer revenue, simply add up how much money your patient has paid you since they began coming to your practice: cleanings, x-rays, fillings, bridges, crowns, braces, mouth guard, tooth whitening…the list goes on. You probably already have a system in place that gathers all of this information, so it’s just a matter of adding all the data together. Determining customer costs is a little trickier, though. In order to do this, you need to track two things. First, the monetary investment made into on each of your advertising initiatives. Secondly, you have to track which advertisement or form of outreach drove the patient to call you. You can track the number of phone calls you receive by putting a call tracking phone number on each of your ads. The call tracking reporting will give you your total customer cost by showing which of your advertisements...
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