Through IVR Technology Group’s Cloud Routing Services, calls are routed to multiple distributed contact centers or assigned to secondary queues such as an IVR or specialized ACD skill group. Cloud routing software allows for volume spikes, load balancing, and call distribution and business continuity challenges.The embedded reports within our call routing solution allows your company to reallocate calls to the best-performing contact centers in real-time, ensuring your campaign is accomplished.
Routing Algorithms include:
Why use IVR’s Cloud Routing Service?
|No Equipment Needed|
|Call Monitoring and Reporting|
|Real Time Telemetry|
Would you like to strategize on how to administer your Cloud Routing software?
Our team is adept at consulting with every industry.