Cloud Routing

A unified queue in the cloud

Route calls to distributed contact centers or assign them to secondary queues, such as an IVR or a specialized ACD skill group. IVR’s software allows for volume spikes, load balancing, call distribution and business continuity challenges. Ensure your campaign goals are met by reallocating calls to the best performing contact centers in real time.

Routing Algorithms include:

  • Percent allocation
  • Sequential
  • Round robin
  • Geo-routing

Why use IVR?

  • No equipment needed
  • Call monitoring and reporting
  • Destination profiles
  • Recording options
  • Flexible scheduling
  • Call details available
  • Real time telemetry

Let’s strategize on how to administer your cloud routing software.
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