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800-438-1709
716-250-2800

Cloud Routing

voice broadcasting, voice blast, voice broadcast, ivr, hosted ivr, ivr services, call trackingIVR Tech Group’s award winning cloud routing solution provides an edge over the competition for any company with high-traffic volume routed among multiple contact centers. We provide a unified queue in the cloud. Calls can be routed to multiple distributed contact centers or assigned to secondary queues such as IVR, or specialized ACD skill groups. IVR Tech Group’s cloud routing allows for the control of volume spikes, load balancing, and calls distribution and business continuity challenges. The cost for Cloud Routing is based on per minute charge, and it depends on the amount of call volume you are doing. The embedded reports within our call routing solution allows your company to reallocate calls to the best-performing contact centers in real-time to ensure your campaign is accomplished.

Routing Algorithms includes:-

  • Percent Allocation
  • Sequential
  • Round Robin
  • Geo-routing

Why use IVR Tech Group’s Cloud Routing?

  • No Equipment Needed
  • Call Monitoring and Reporting
  • Destination Profiles
  • Recording
  • Flexible Scheduling
  • Call Detail
  • Real Time Telemetry

Please fill out our sales form on our contact page or call us directly to discuss Cloud Routing & Call Routing: 800-438-1709/716-250-2800

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