800-438-1709
716-250-2800

Cloud Routing

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A unified queue in the cloud

Through IVR Technology Group’s Cloud Routing Services, calls are routed to multiple distributed contact centers or assigned to secondary queues such as an IVR or specialized ACD skill group. Cloud routing software allows for volume spikes, load balancing, and call distribution and business continuity challenges.The embedded reports within our call routing solution allows your company to reallocate calls to the best-performing contact centers in real-time; ensuring your campaign is accomplished.

Routing Algorithms include:

  • Percent Allocation
  • Sequential
  • Round Robin
  • Geo-routing

Why use IVR Tech Group’s Cloud Routing Services?

  • No Equipment Needed
  • Call Monitoring and Reporting
  • Destination Profiles
  • Recording
  • Flexible Scheduling
  • Call Detail
  • Real Time Telemetry

Please fill out our sales form on our contact page or call us directly to discuss Cloud Routing & Call Routing: 800-438-1709/716-250-2800

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