Cloud Routing

IVR Tech Group’s award winning cloud routing solution provides an edge over the competition for any company with high-traffic volume routed among multiple contact centers. We provide a unified queue in the cloud. Calls can be routed to multiple distributed contact centers or assigned to secondary queues such as IVR, or specialized ACD skill groups. IVR Tech Group’s cloud routing allows for the control of volume spikes, load balancing, and calls distribution and business continuity challenges. The cost for Cloud Routing is based on per minute charge, and it depends on the amount of call volume you are doing. The embedded reports within our call routing solution allows your company to reallocate calls to the best-performing contact centers in real-time to ensure your campaign is accomplished.

Routing Algorithms includes:-

• Percent Allocation
• Sequential
• Round Robin
• Geo-routing