Visual IVR | Radish ChoiceView
Did you know?
Sharing visual content during conversations can boost comprehension and recall up to 600% …
True Visual Interactive Voice Response (Visual IVR) eases the pain of calls into frustrating automated phone systems. Offer your customer an instant 2-way, ‘Voice with Visuals’ sharing experience for smart devices and browsers during standard voice calls to your healthcare establishment.
Add a visual element into your existing IVR.
Visual IVR makes it Easy to …
Navigate, tappable visual menus
Submit visual content from mobile users
Understand, fast visual responses
Transfer to live agents for continued ‘Voice with Visuals’ collaboration and mobile customer service
What is Visual IVR?
Benefits of Visual IVR
Allows users to call businesses in the normal way from any phone
Provides real-time interactive visual menus, visual responses, data and photo input in addition to voice response
Delivers seamless interactive 2-way voice and data experience
Allows easy upgrades to IVRs via only a script change and without breaking the IVR or requiring new hardware
Accepts enhanced caller ID for intelligent answer
Enables call and visual transfer to live agent with computer telephony integration (CTI) for smart data transfers
Leverages power of smart mobile devices and browsers
Allows legacy and new IVRs to offer multi-modal next generation capabilities while preserving their current DTMF (Dual-tone multi-frequency) and voice processing
Common Uses for Visual IVR
Use a true Visual IVR to easily collect all kinds of inputs including alphanumeric. A true Visual IVR works with ANY phone and displays visuals on any device with a web browser including a smartphone, PC, Mac, or tablet.
Healthcare and Health Insurance
- Health triage
- Health assessments
- Explanation of benefits & bills
- Case management
- Medication adherence
- Link to patient portal
- Procedure scheduling
- Automated sales
Healthcare and Insurance
- Medication reminders
- Telemedicine interactions
- Appointment reminders,
- Procedure notifications
- Schedule changes
Any IVR Can Be A True Visual IVR With ChoiceView
Businesses are implementing today’s True Visual IVR products on top of, and without any change to, their existing telephony hardware and networks.
A simple and quick transformation of current IVR infrastructure ensures the same single telephone number remains functional to all callers for unified, cross-channel customer engagement