How To Setup a Contact Center for Success

How To Setup a Contact Center for Success

Contact centers play a major role in customer satisfaction and experience. A bad interaction leads to a drop off of customers your business is likely to have in the future. How can your business help to improve its contact center? In order to measure success and...
Do You Need A Contact Center?

Do You Need A Contact Center?

As you might imagine, the experience your customers have with your business is important to them. However, only 26% of companies have a plan in place to improve their customers’ experience, even if it was a negative experience. (Source: Econsultancy) This overwhelming...