IVR Cloud Services Improve Customer Service

IVR Cloud Services Improve Customer Service

In order to be successful in business, customer experience is key. This is especially true when a customer calls. When a customer calls, the last thing you want them to experience it a long wait on hold or a busy signal. It will lead to them dreading the idea of...
Top Contact Center Trends For Your Business

Top Contact Center Trends For Your Business

Is your contact center up to date? Businesses are moving their contact center into the cloud at unparalleled rates. In fact, according to The Guardian, the number of businesses hosting their contact center in the cloud has increased by 27% over the last 18 months....