Reduce overall expenses of your contact center services while enhancing customer communication
Your customers ask more of you than ever before. How you balance their needs with your budget should be the cornerstone of your customer experience strategy.
You need a call center solution that allows you to develop meaningful relationships with your customers, without breaking the bank.
With IVR Tech’s contact center services, your agents will be able to do more than provide exceptional customer service. They’ll be able to really get to know your audience and learn how your company can help them succeed.
By managing inbound calls, outbound calls or a mix of both calls from a single window interface, your agents will maximize their productivity and be empowered to assist your customers to the best of their abilities.
Improve Your Customer Experience
No busy signals, short on-hold times, multiple channel interactions, access to the agent best suited to help. Your customers will not hang up the phone feeling frustrated, increasing the likelihood that they’ll call you back.
Track your campaign
Our contact center services solutions enable you to track the overall performance of your campaign and monitor each of your agents in real time. By knowing exactly how your agents are performing and how your scripts are working, you’ll be able to amp up what’s working or make immediate improvements on what’s not.
Help your agents grow professionally by monitoring their productivity. Our contact center software allows you to listen to live calls, join conferences and transfer call to offer complete support and monitor your agents’ performance.
Smart voice response
Our call center solutions allow you to set-up an interactive voice response message that you can play the moment your customers answer the phone. It also gives your customers the ability to connect with a live agent at the touch of a button.
Recording and playback options
Track calls, keep recording of every call you receive and/or make. You can listen to all the recordings in real-time or at your convenience. All the calls are stored for up to two months.
Get Started Today
Call us now to learn how we can customize our call center solutions for your business. You can dial 800-438-1709 or 716-250-2800, send an e-mail to firstname.lastname@example.org or fill out our contact form and we’ll get back to you shortly.