Customer Experience is Everything
Everything is Customer Experience
Our “all-in-one, everything you need, swiss army knife solution to alert that payments are due, and accept payments by phone, text, or web.”
The most sophisticated Interactive Voice Response platform that is also the most flexible.
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From The IVR Technology Group Blog
When and how will artificial intelligence take over the customer experience? The AI movement has started to take off and we are all learning how, where and when to use it. I don’t believe it will ever take over the entire customer experience, it does have its...read more
If you are a local business owner, you are probably registered with the local business bureau and have built a website for your small business. But what is the next step? Having a website and hoping that customers will find you "organically" is no longer enough. You...read more
Ready to take customer experience to a new level? Real-time analytics allows leadership and decision makers to keep a pulse on anything and everything in their business when it comes to data. Utilizing real-time analytics is key for businesses who want to tap into...read more
Most businesses measure success based on digital analytics. Analytics can encompass organic visits, page views and obviously, goal conversions. Often times businesses utilize call tracking numbers. Call tracking is a measure of phone calls associated with...read more
What is Voice Broadcasting? Voice broadcasting is a mass communication technique that started in the 1990’s. It's purpose is to broadcast telephone messages to hundreds or thousands of call recipients at once. This technology has both commercial and community...read more
The other day, I forgot to take care of the electric bill on the due date. I came home from work and saw the statement on the kitchen table so I would be sure not to forget it. Fortunately, the company that handles my electricity must have been feeling a rare moment...read more
According to a recent report from CCC Information Services, communications technology is the driving force of change for the insurance industry. If you're customer is wondering how they can get a new policy, or how a repair can be completed faster, an IVR Systems...read more
IVR Software enables callers to get information about their account at any time, contact customer service, or even make a payment. Because customers will come calling, this is usually a staple for the phone line of most businesses. Yet, is it worth the investment for...read more
Every good business understands the importance of market research. One way to obtain feedback from your customers is to hear what they think about the quality of customer service. Yet, how can a survey be conducted? For example, a contact center can figure out how...read more