Majority of customers try to resolve their issues through self-service.
Customers typically start their interactions online but then have to complete those interactions over the phone. Visual IVR can help mend the separate interactions into one so that customers do not have to waste time repeating information to a live agent.
Bridge The Customer Journey From Beginning To End
Visual IVR is the bridge that connects your customer’s path from beginning to end, no matter how it began. Visual IVR is an extension of your traditional IVR services.
Route Calls Effectively
Visual IVR allows for effective and successful self-service and helps you to determine the intent of the caller before the call is even answered.
Reduce Call Times
Visual IVR offers unparalleled connectivity and saves you and your callers a lot of time by uploading any files, sending links and even images into the conversation.
The Key To Self-Service Is To Make It Easier For The Customer
By incorporating a visual element into your existing IVR, your company will make troubleshooting, support & general service significantly easier. In short, you’ll be delivering a better customer experience and creating happier, more loyal customers. Visual IVR reduces the average call time by 3 minutes, it collects identification info before the caller is connected to a live agent.