Visual IVR

Majority of customers try to resolve their issues through self-service.

Customers typically start their interactions online but then have to complete those interactions over the phone. Visual IVR can help mend the separate interactions into one so that customers do not have to waste time repeating information to a live agent.

The Key To Self-Service Is To Make It Easier For The Customer

By incorporating a visual element into your existing IVR, your company will make troubleshooting, support & general service significantly easier. In short, you’ll be delivering a better customer experience and creating happier, more loyal customers. Visual IVR reduces the average call time by 3 minutes, it collects identification info before the caller is connected to a live agent.

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Read the IVR Technology Group January 2018 Newsletter to see what you missed.

Create A Memorable Customer Interaction