10 Tips for a Stellar IVR: From A Callers Prospective

10 Tips for a Stellar IVR: From A Callers Prospective

So, you have an IVR solution, but you don’t know if it’s a good one. I can help you with that, as can anyone who picks up the phone and calls your business. The other day I called a customer service line for a pretty well-known company in my area. The...
Poll: How To Survive The 2016 Mobile Revolution

Poll: How To Survive The 2016 Mobile Revolution

So, it’s inevitable, mobile has taken over and people are obsessed with their smartphones. The bad news? More people are straining their eyes everyday. The good news? Businesses can really start to put down their foot and get their mobile strategies in place for...
Are Your Customers Payments Safe?

Are Your Customers Payments Safe?

When it comes to payment solutions, there are many ways in which your customers can pay. However, some options are much riskier than others. When it comes to accepting payments, your company needs to offer a solution that is simple yet doesn’t put a...