Emergency Preparedness: A Lesson From Snovember

Emergency Preparedness: A Lesson From Snovember

IVR Technology Group is based out of Buffalo, New York. You’ve probably heard that we got some snow this week. First and foremost, all of our employees and their families are safe. Our office is intact and we’ve been up and running all week. We Buffalonians are pretty...
Best IVR Practices To Follow

Best IVR Practices To Follow

Let’s face it, if a company that you have to call into frequently has a horrific IVR, chances are you are not going to be satisfied as a customer. As a business owner, have you taken into consideration that your IVR may be contributing to poor customer service...
IVR Tech at the National UMS User Group Conference

IVR Tech at the National UMS User Group Conference

This month IVR Tech will be at the National UMS User Group Conference in San Antonio, Texas. The event begins at 4 PM tomorrow – Tuesday, September 23. It runs through Thursday September, 25 at 4 PM. Todd Reed, our SVP of Business Development, will be presenting on...
Do You Need A Contact Center?

Do You Need A Contact Center?

As you might imagine, the experience your customers have with your business is important to them. However, only 26% of companies have a plan in place to improve their customers’ experience, even if it was a negative experience. (Source: Econsultancy) This overwhelming...