How Do You Know A Hosted PBX Is For You?

How Do You Know A Hosted PBX Is For You?

What is Hosted PBX? Hosted PBX is a cloud-based solution for business communication. Traditionally, businesses relied on a dedicated phone system to help with their communication needs.  This system is called a Private Branch Exchange (PBX). Connected to this PBX were...
Poll: How To Survive The 2016 Mobile Revolution

Poll: How To Survive The 2016 Mobile Revolution

So, it’s inevitable, mobile has taken over and people are obsessed with their smartphones. The bad news? More people are straining their eyes everyday. The good news? Businesses can really start to put down their foot and get their mobile strategies in place for...
10 Benefits of an IVR Solution and What You Should Know

10 Benefits of an IVR Solution and What You Should Know

Without explanation, most people don’t know what an IVR Solution does. A common, baseline definition of IVR sounds something like, “Interactive voice response is the technology that enables humans to interact with an automated system via the keypad on their phones. “...
Best IVR Practices To Follow

Best IVR Practices To Follow

Let’s face it, if a company that you have to call into frequently has a horrific IVR, chances are you are not going to be satisfied as a customer. As a business owner, have you taken into consideration that your IVR may be contributing to poor customer service...
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