Are You Making These Mistakes In Your IVR-System?

Are You Making These Mistakes In Your IVR-System?

According to JD Power & Associates, only 7% of companies offer an IVR solution that delivers a better experience than live agents. When used properly, an Interactive Voice Response (IVR) system can provide a substantial ROI, but mistakes are bound to happen. Here...
How To Successfully Engage Your Customers

How To Successfully Engage Your Customers

Customer service is vital to the success of a business. If successful engagement of the customer is utilized properly it can turn a bad experience around, being mindful that the converse is also true. However, it’s not just your employees that represent your brand,...