How To Tell If People Are Lying In Your IVR Survey

How To Tell If People Are Lying In Your IVR Survey

Is your company looking to do some spring cleaning and looking to make some fresh changes? From time to time, it’s good to get a fresh outlook or perspective. An IVR Survey is one of the best ways to get your customer’s feedback. However, part of the risk of...
5 Survey Mistakes That Annoy Your Customers

5 Survey Mistakes That Annoy Your Customers

IVR Surveys are used for many reasons. For example, they can help a company measure the quality of an agent’s customer service or the quality of the their products. With this in mind, how you conduct your survey should also meet your customers needs. The...
How To Create The Ultimate Customer Experience

How To Create The Ultimate Customer Experience

Face it — there are times when you walk into a business, let’s say a restaurant, and the people there are absolutely miserable. Chances are you won’t be going back for a while [or ever again], and the chances are even greater that you will tell...