5 Valuable Reasons You Need Better Customer Service

5 Valuable Reasons You Need Better Customer Service

Our recent post about customer surveys explained how businesses could learn how to implement IVR Surveys. Doing this allow customers to have a voice, and businesses to improve customer service. IVR Tech Group offers a solution that can even alert companies if they get...
The Importance of Analytics

The Importance of Analytics

Opening day for baseball happened this week. With this new season comes a new baseball commissioner, Rob Manfred. In an interview on NBC’s Meet the Press, he addressed some of the challenges that came with the job. One of these challenges is getting viewers invested...