Want To Know How To Increase Your ROI?

Want To Know How To Increase Your ROI?

How does a company decide whether or not implementing an IVR payment solution is justifiable? One answer that can help be the deciding factor is customer loyalty. Being able to get new customers is good, but keeping them is much more valuable. Maintaining customer...
How Pokémon Go Can Boost Your Business

How Pokémon Go Can Boost Your Business

Last week Pokémon Go launched worldwide and quickly become the most popular mobile game ever. Within three days of launch, it had more users than Twitter and more engagement than Facebook. What’s surprising a lot of businesses is they already see a boost because of...
Bye Verizon. Hello Sprint! Famous Spokesman Switches!

Bye Verizon. Hello Sprint! Famous Spokesman Switches!

During Game 2 of the NBA Finals, the best play wasn’t by the Cleveland Cavaliers or the Golden State Warrior but by Sprint. In a recent press release Sprint boasted that their network is so fast and reliable that it can that even convince some of the most iconic in...
Are You Making These Mistakes In Your IVR-System?

Are You Making These Mistakes In Your IVR-System?

According to JD Power & Associates, only 7% of companies offer an IVR solution that delivers a better experience than live agents. When used properly, an Interactive Voice Response (IVR) system can provide a substantial ROI, but mistakes are bound to happen. Here...
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