The Problem With Paying Bills

The Problem With Paying Bills

I live in Buffalo, NY. You’ve probably heard a newscast or two about our weather. What typically doesn’t make the national news, however, is how beautiful the spring and summers are. This past week brought the first consistently nice, springy weather. Last Sunday it...
Best IVR Practices To Follow

Best IVR Practices To Follow

Let’s face it, if a company that you have to call into frequently has a horrific IVR, chances are you are not going to be satisfied as a customer. As a business owner, have you taken into consideration that your IVR may be contributing to poor customer service...