Not at all. When your customers call a toll-free number, enter their account information, and make a payment. Some over-the-phone payment systems can even store the customer’s information based on the phone number they are calling from. This means future transactions take less time. Some services can even allow customers to take a picture of their bill, and pay. The payment is then verified, accepted, and immediately applied to your customer’s account. IVR Tech provides customized reporting that allows you to see exactly when your customer paid, the form of payment used, and the results of the transaction.