Speech Analytics

Discover the power of a data analytics tool to improve customer interactions.

Gain immediate insights from automated analysis of communications between you and your customers across multiple channels – including phone, email, chat, social and more.

Transform Call Center Performance Across The Board

Get a behind-the-scenes look of customer interactions with a data analytics platform.

Evaluate Callers

Compare the acoustic stress, acoustic tempo, amount of silence compared to the amount of time spent talking.

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Convert Interactions

Start evaluating customer interactions and formatting an analysis whether it’s over the phone, via email, surveys and more! 

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Capture Metadata

Capture data such as agent id, call routing info, account number from any source, across multiple locations.

Understand A Customer’s Journey.

Speech Analytics is the process of analyzing recorded calls and bringing structure to customer interactions.

With Speech Analytics, you no longer have to worry about relying on a limited amount of data in order to track agent performance or a customer’s experience. Speech Analytics relies on customer interactions so that your business can get a full view of the customer’s journey from beginning to end.

Improve Agent Performace

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Lower Costs & Increase Response Times

Create A Better Customer Experience

Measure The Effectiveness Of Sales

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Create A Memorable Customer Interaction