BUFFALO, N.Y., April 10, 2018 (Newswire.com) – IVR Technology Group revealed today that they are an official value-added reseller, systems integrator, and secure hosting provider for the XCALLY Omnichannel Contact Center. The new partnership adds to IVR Technology Group’s “full stack” of communications technologies and helps European company XCALLY, already in use in over fifty countries, expand into North America.
As a value-added reseller of XCALLY, IVR Technology Group will be able to offer both current and future customers a chance to unify communications within a secure cloud-based contact center solution. This exclusive partnership allows a business with high call volumes to manage contact information, as well as multiple simultaneous communications via voice, text, chat, email and social media within one unified platform.
XCALLY was developed using the popular open source Asterisk communications framework, which is deployed in over 170 countries and is the overwhelming platform of choice for Fortune 500 companies. “We’re also an Asterisk company,” Says Mike Byrne, CEO of IVR Technology Group, “Which makes the partnership ideal for both of us.”
A lot of the contact centers we’ve talked to have mentioned data security as the most significant thing holding them back from moving to the cloud. Now we can offer contact centers a secure and compliant cloud, value-add customer service technologies, and 24x7x365 support all from one provider. This offering changes everything.
“We are excited to work with IVR Technology to provide the best support to XCALLY customers located within the United States,” said Diego Gosmar, CEO of XCALLY. “Even more importantly, we share the same vision about customer care software solutions and services for the future which is a key synergy we are always looking for when we set up a partnership!”
The need for security is more important than ever in 2018. The IVR Technology Group cloud is PCI Level 1 and SSAE 16 Type II certified for the highest level of data and application security along with rapid elasticity to handle enormous increases in call volumes. With XCALLY, IVR Technology Group securely unifies communications within one dashboard for an accurate omnichannel view. Plus, by using a complete and comprehensive API, any business can develop new custom channels and integration specific to their needs.
“Our close partnership with XCALLY enables us to integrate from our collection of added value technologies such as payments, natural language, and call analytics. But the real game-changer here is our secure cloud platform,” said Mike Byrne. “A lot of the contact centers we’ve talked to have mentioned data security as the most significant thing holding them back from moving to the cloud. Now we can offer contact centers a secure and compliant cloud, value-add customer service technologies, and 24x7x365 support all from one provider. This offering changes everything.”
About IVR Technology Group
IVR Technology Group’s passion is to connect people to information to help companies deliver delightful customer experiences. IVR provides a full stack of voice and text applications with a security-first mandate on regulatory compliance and data security. IVR is fanatical about their customers’ success.